No. End Of Lease Cleaning can clean homes and commercial buildings which are furnished as well as those that are empty. Furnished homes require a longer cleaning time and the cost is more because of the furnishings, and there are some objects that our cleaners will not touch due to value or fragility issues.
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Q: How many cleaners are needed?
Every Move In Cleaning booking is different. The number of cleaners needed will depend on the size of your home, whether it is empty or furnished, and the general condition of the property. We can provide any number of professional cleaners required so we can handle any job no matter how large or small it may be.
The time required for End Of Lease Cleaning to provide Move In Cleaning services can vary widely. The exact time spent will depend on the size and complexity of your home, as well as the general condition present when the cleaners arrive for the scheduled appointment.
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Q: Do you steam clean carpeting?
No. We can arrange for the specialised equipment and cleaners needed to steam clean carpets but we do not provide this service. Make sure to request this when you book the appointment so that these can be arranged.
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Q: Do you clean windows?
Yes, on request. End Of Lease cleaning offers window interior and exterior cleaning as two separate services, and each service must be requested when you book the cleaning appointment.
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Q: Do you offer a guarantee?
Our services are charged by the hour as we do not give fixed quotes for our jobs. Since this service is charged by time, if your landlord isn’t happy with the clean-up, our team is ready to return to clean any missed items, and you will only be charged for the extra time taken to clean, without having to pay the minimum booking charges again. It's your responsibility to ensure we have access to return to the property to clean or redo any items that might have been missed or are unsatisfactory, even if your lease has ended. You are still required to pay for the time our cleaners spend on site even if there is a complaint from you or from your real estate agent or landlord, and no refunds will be given for time spent cleaning under any circumstances, as having to return back to clean missed or unsatisfactory items is a normal thing and it’s very easy to have missed some details during the clean, especially when the job is large or the place is very dirty to start with, and since you were not charged for that extra time to clean the complaint items initially, you will be required to pay for the extra time required upon our cleaners return to the property.
Our guarantee is only valid when feedback is made within 24 hours after the clean is complete as items can get dusty and dirty again very quickly. It is your responsibility to ensure that you or your landlord checks the property quickly after our team has completed their work. We recommend that you or are representative from your side are present onsite when our cleaners are finished with your cleaning to go through all details with our cleaners and ensure everything is done up to standards and that nothing has been missed, and that you are available to answer our calls during while the cleaning is taking place for when we have questions regarding the job or when we need clarification regarding requirements, expectations, access, estimated time required, and payment.
You simply send us an email which lists the items that need to be cleaned again so we can schedule it again with our cleaners. Any complaint must be made within 24 hours of the services provided or we can not accept the complaint as valid. Dust accumulates rapidly so the property must be checked and a complaint sent within 24 hours of the cleaning services being provided.
We suggest that you book the needed Move In Cleaning services as soon as you become aware that these services are needed. End Of Lease Cleaning does not require a large amount of notice in most cases, but if you wait too long it may not be possible to schedule the cleaners needed for the job on the day desired. Booking in advance as much as possible will help allow us to provide the services desired when you want them.
No. Whenever possible the cleaning technicians will assist with light objects that are not fragile, but they can not be held responsible for any furniture moved because damage may occur. Heavy furniture will not be moved at all because of the potential for damage and injury involved.
End Of Lease Cleaning will provide all of the cleaning supplies and equipment needed for the requested services. These supplies are included in the cost of the service.
Yes. All of the products used for cleaning are safe, non toxic, and friendly to the environment.
If you are not happy with the cleaning services received simply send an email listing the items you are unsatisfied with, and this complaint email must be sent to us within 36 hours of the services being provided. We will send a team of professional cleaners to clean the items again but we require 1 day advance notice for scheduling purposes.
The cleaning technicians will dust all surfaces up to arm's reach that can be easily accessed. Certain items will not be moved, and there are some items and components above arm level that will not be dusted unless specifically requested.
No. Our professional technicians will not lift or move items that are delicate or easily broken. These items will be carefully dusted and left in place.
All household garbage and rubbish will be removed and placed in the proper receptacle outside. Unless specific arrangements have been made the cleaners will not remove construction debris, chemicals or other toxic substances, or other types of debris.
No. If the home has toxic chemicals or other items of a dangerous nature then we may not be able to provide cleaning services until these materials are removed and properly disposed of.
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Q: Do you clean garages?
Yes, on request. This service includes dusting, sweeping, and cobweb removal. Additional services for this area can also be arranged.
Yes, but you must request these services when you book the appointment for the cleaning.
End Of Lease Cleaning offers 24/7 emergency professional cleaning services. When you request emergency cleaning services there is no advance notice needed and we will send the needed technicians out as soon as possible.
