The number of cleaners needed for a property will depend on many factors. The size of the property, the scope of the cleaning services requested, and any special tasks needed will be used to figure the optimal number of cleaners that will be needed to take care of the project quickly and professionally.
Yes. End Of Lease Cleaning has all of the required and recommended insurance coverage for the industry.
No. Our cleaning technicians can clean properties that are furnished, as well as those which are empty. Furnishings will normally require more time for the cleaning services and furnished homes or properties will normally take longer to clean thoroughly.
End Of Lease Cleaning recommends booking the needed cleaning services as soon as possible. This will ensure that appropriate scheduling of the technicians and any needed equipment can be done. Emergency cleaning services are always available and do not require advance notice.
Our Spring Cleaning package involves cleaning your property completely, and this requires a significant amount of time. Even smaller homes and apartments will take a minimum of 2 hours for the standard listed services when a team of 2 cleaners is used.
Our services are charged by the hour as we do not give fixed quotes for our jobs. Since this service is charged by time, if your landlord isn’t happy with the clean-up, our team is ready to return to clean any missed items, and you will only be charged for the extra time taken to clean, without having to pay the minimum booking charges again. It's your responsibility to ensure we have access to return to the property to clean or redo any items that might have been missed or are unsatisfactory, even if your lease has ended. You are still required to pay for the time our cleaners spend on site even if there is a complaint from you or from your real estate agent or landlord, and no refunds will be given for time spent cleaning under any circumstances, as having to return back to clean missed or unsatisfactory items is a normal thing and it’s very easy to have missed some details during the clean, especially when the job is large or the place is very dirty to start with, and since you were not charged for that extra time to clean the complaint items initially, you will be required to pay for the extra time required upon our cleaners return to the property.
Our guarantee is only valid when feedback is made within 24 hours after the clean is complete as items can get dusty and dirty again very quickly. It is your responsibility to ensure that you or your landlord checks the property quickly after our team has completed their work. We recommend that you or are representative from your side are present onsite when our cleaners are finished with your cleaning to go through all details with our cleaners and ensure everything is done up to standards and that nothing has been missed, and that you are available to answer our calls during while the cleaning is taking place for when we have questions regarding the job or when we need clarification regarding requirements, expectations, access, estimated time required, and payment.
You simply send us an email which lists the items that need to be cleaned again so we can schedule it again with our cleaners. Any complaint must be made within 24 hours of the services provided or we can not accept the complaint as valid. Dust accumulates rapidly so the property must be checked and a complaint sent within 24 hours of the cleaning services being provided.
No. Our cleaning technicians can not be responsible for moving furniture or items that could be broken. If possible the technicians will assist with light items but they can not be responsible for the outcome.
Knickknacks and other items that can easily be broken will not be moved by the cleaning technicians. This is also true of electronic equipment.
The cost of the Spring Cleaning package will depend on several things. The number of cleaning technicians needed, the time spent providing the services, and any additional services requested are all included in the final cost of the package.
No. The technicians will vacuum and edge carpets but we do not steam clean carpets.
Yes. You will not have to provide anything, the cleaners will bring all of the equipment and supplies needed for the services and packages requested.
End Of Lease Cleaning can provide basement cleaning on request. This must be requested when the appointment is booked.
Household rubbish removed by the cleaners will be placed outside in the receptacle provided by the client.
The standard list of services in the Spring Cleaning package only covers the home interior. The exterior of the home can be cleaned if this service is requested as an additional service.
No. Window exteriors can be cleaned as an additional service but you must request this service when you book the appointment.
End Of Lease Cleaning can provide Spring Cleaning services as often as you feel these are needed. Most properties should be done 1 or 2 times a year at a minimum.
Yes. We can arrange for any number of cleaning technicians so we can handle even the largest commercial properties.
Yes. Every property benefits from being thoroughly cleaned once or twice a year. Our Spring Cleaning services are designed to get areas that general daily cleaning often misses or overlooks. These services also deep clean surfaces and rooms, leaving your property in perfect shape.
Yes. We understand that emergencies happen at inconvenient times, like the middle of the night or on weekends. Our emergency cleaning services are available around the clock every day of the year.
Yes. You book the services that you need when you need them. This means that you decide how often services are received and what services are booked.
