Vacate cleaning services may be needed any time a property is vacated. Even daily living activities and normal wear and tear can significantly change how the property looks and feels. Vacate cleaning will spruce up the location so that it is ready to be occupied again.
The number of cleaning technicians scheduled for a specific property will depend on many things, and these include the size and current condition of the property as well as other factors. The right number of cleaners will help get the job done fast, but without sacrificing top quality professional results and a property that is sparkling clean.
Yes. When you book the cleaning appointment online we will send experienced professional cleaners to the property. These technicians will discuss your cleaning needs and preferences and then evaluate the property fully. Once this is finished you will receive an estimate for the requested services. If you accept this estimate our technicians will usually start the job immediately.
We offer online booking services for the convenience of our clients. A few simple mouse clicks and you are ready to relax while End Of Lease Cleaning takes care of all the cleaning for you. You can also call us on 0478 085 801.
No. Our cleaning technicians will not move any heavy or fragile items, and this includes furniture, electronic equipment, or knickknacks. The technicians may assist if asked with moving light items and small objects, but they can not take any responsibility for these actions and can not be held responsible if damage or breakage occurs.
No. An empty property is usually less expensive and takes less time to clean though, because the cleaners do not have to move around the furniture and items in the property.
The final cost for cleaning services from End Of Lease Cleaning can vary, and will be determined by the size of the property, if the property is furnished or empty, and the current condition that the property is in. Additional services requested will also usually increase the cost of a project.
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Q: Do you offer any guarantees?
Our services are charged by the hour as we do not give fixed quotes for our jobs. Since this service is charged by time, if your landlord isn’t happy with the clean-up, our team is ready to return to clean any missed items, and you will only be charged for the extra time taken to clean, without having to pay the minimum booking charges again. It's your responsibility to ensure we have access to return to the property to clean or redo any items that might have been missed or are unsatisfactory, even if your lease has ended. You are still required to pay for the time our cleaners spend on site even if there is a complaint from you or from your real estate agent or landlord, and no refunds will be given for time spent cleaning under any circumstances, as having to return back to clean missed or unsatisfactory items is a normal thing and it’s very easy to have missed some details during the clean, especially when the job is large or the place is very dirty to start with, and since you were not charged for that extra time to clean the complaint items initially, you will be required to pay for the extra time required upon our cleaners return to the property.
Our guarantee is only valid when feedback is made within 24 hours after the clean is complete as items can get dusty and dirty again very quickly. It is your responsibility to ensure that you or your landlord checks the property quickly after our team has completed their work. We recommend that you or are representative from your side are present onsite when our cleaners are finished with your cleaning to go through all details with our cleaners and ensure everything is done up to standards and that nothing has been missed, and that you are available to answer our calls during while the cleaning is taking place for when we have questions regarding the job or when we need clarification regarding requirements, expectations, access, estimated time required, and payment.
You simply send us an email which lists the items that need to be cleaned again so we can schedule it again with our cleaners. Any complaint must be made within 24 hours of the services provided or we can not accept the complaint as valid. Dust accumulates rapidly so the property must be checked and a complaint sent within 24 hours of the cleaning services being provided.
Then an email listing any items that should be cleaned a second time should be sent within 36 hours to End Of Lease Cleaning. We will quickly resolve the situation and take care of the complaint in a prompt and courteous manner. We do require 1 day advance notice so that cleaners can be scheduled to visit the property again and re-clean the listed items.
No. We do not steam clean or dry clean carpets. Carpets and rugs will be edged and vacuumed only. If this service is needed we may be able to recommend a company but these services are not provided by End Of Lease Cleaning.
The cleaning technicians from End Of Lease Cleaning will bring all of the supplies and equipment needed to do the job in a professional manner. You will never have to supply cleaning equipment or supplies.
We advise clients to book the needed services as soon as possible. We try to be flexible and meet client needs, but if you wait for the last second to book the services you need we may not have any openings available. Our cleaning services are in high demand and the schedule fills up quickly.
End Of Lease Cleaning offers around the clock emergency cleaning services to our clients. Emergencies do not give advance notice, and we are available when you need us most.
We offer a very flexible schedule, and our services can be scheduled for weekends and other off business times to meet the scheduling needs of our clients.
Our services are charged by the hour as we do not give fixed quotes for our jobs. Since this service is charged by time, if your landlord isn’t happy with the clean-up, our team is ready to return to clean any missed items, and you will only be charged for the extra time taken to clean, without having to pay the minimum booking charges again. It's your responsibility to ensure we have access to return to the property to clean or redo any items that might have been missed or are unsatisfactory, even if your lease has ended. You are still required to pay for the time our cleaners spend on site even if there is a complaint from you or from your real estate agent or landlord, and no refunds will be given for time spent cleaning under any circumstances, as having to return back to clean missed or unsatisfactory items is a normal thing and it’s very easy to have missed some details during the clean, especially when the job is large or the place is very dirty to start with, and since you were not charged for that extra time to clean the complaint items initially, you will be required to pay for the extra time required upon our cleaners return to the property.
Our guarantee is only valid when feedback is made within 24 hours after the clean is complete as items can get dusty and dirty again very quickly. It is your responsibility to ensure that you or your landlord checks the property quickly after our team has completed their work. We recommend that you or are representative from your side are present onsite when our cleaners are finished with your cleaning to go through all details with our cleaners and ensure everything is done up to standards and that nothing has been missed, and that you are available to answer our calls during while the cleaning is taking place for when we have questions regarding the job or when we need clarification regarding requirements, expectations, access, estimated time required, and payment.
You simply send us an email which lists the items that need to be cleaned again so we can schedule it again with our cleaners. Any complaint must be made within 24 hours of the services provided or we can not accept the complaint as valid. Dust accumulates rapidly so the property must be checked and a complaint sent within 24 hours of the cleaning services being provided.
We offer all of our clients professional cleaning services, an enjoyable experience, and top quality customer service and results. Our prices are very competitive, and our experienced and fully trained professional cleaning technicians are knowledgeable and courteous.
Our cleaners will make every effort to spot wipe walls and surfaces to remove stains and marks. While we use strong cleaning products that are highly effective yet safe and environmentally friendly it is not always possible to eliminate all marks and stains on walls, doors, counters, floors, and other areas.
The client is responsible for providing a waste receptacle for rubbish removal. End Of Lease Cleaning does not provide a dumpster or garbage can, and rubbish is not removed from the property location.
All rubbish and debris removed from the property will be placed in the container designated by the client. We do not haul away garbage, only remove it from the interior of the property and place it in the container designated for this purpose.
