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Frequently Asked Questions

• Q: How does the Bond Back Guarantee From End Of Lease Cleaning Work?
• A: We will ensure that the property will meet the cleanliness standards of the landlord or rental agent, and the bond will be returned as long as the property is still in the same physical condition it was received in. We will work with the landlord or rental agent to ensure that your bond is returned unless you request that we stop before we are finished providing the services booked.

Other FAQs :

• Q: Will the property exterior be cleaned with Bond Cleaning Services?
• A: The Bond Cleaning package from End Of Lease Cleaning does not offer exterior cleaning as part of the standard services, but this task can be scheduled if you want the exterior cleaned. Simply request these services when you book the appointment.
• Q: Are Bond Cleaning services and packages just for residential properties?
• A: No. Commercial properties may also include a bond to ensure that the property is returned clean and in good condition. End Of Lease Cleaning can provide Bond Cleaning services for both residential and commercial properties of all sizes.
• Q: What happens if my landlord refuses to return my bond?
• A: If the landlord refuses to return the bond ask for an itemized list of problems. The cleaning technicians from End Of Lease Cleaning will come back and clean the problem items again at no charge so that the landlord is satisfied.
• Q: Why does End Of Lease Cleaning send at least 2 cleaners to every property?
• A: A team of cleaners that will have a minimum of two technicians will be sent out for every booking. If more than 2 are needed this will be arranged before the booking time. We send a team of technicians so that the job is finished as soon as possible without lowering the quality of services received.
• Q: Why does End Of Lease Cleaning offer a discount for online bookings only?
• A: End Of Lease Cleaning offers a discount for all online bookings because this system is faster, easier, and more convenient for consumers. This method also helps keep the costs lower as well.

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