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4. What happens if my landlord refuses to return my bond?

Recent Frequently Asked Questions

Q: What happens if my landlord refuses to return my bond? - Bond Cleaning

• A: If the landlord refuses to return the bond ask for an itemized list of problems. The cleaning technicians from End Of Lease Cleaning will come back and clean the problem items again at no charge so that the landlord is satisfied.

Other FAQs :

• Q: Why does End Of Lease Cleaning send at least 2 cleaners to every property?
• A: A team of cleaners that will have a minimum of two technicians will be sent out for every booking. If more than 2 are needed this will be arranged before the booking time. We send a team of technicians so that the job is finished as soon as possible without lowering the quality of services received.
• Q: How does the Bond Back Guarantee From End Of Lease Cleaning Work?
• A: We will ensure that the property will meet the cleanliness standards of the landlord or rental agent, and the bond will be returned as long as the property is still in the same physical condition it was received in. We will work with the landlord or rental agent to ensure that your bond is returned unless you request that we stop before we are finished providing the services booked.
• Q: How many cleaners can I schedule?
• A: Any number of cleaning technicians can be scheduled. If you feel that 20 technicians are needed then we can supply this number, but in most cases a much smaller team can get the job done quickly and effectively.
• Q: How can I book a Bond Cleaning package?
• A: All you have to do is book the desired package or services online. Go to the End Of Lease Cleaning website and use the link to go to Bookings. Request the cleaning services or packages that you want and then book these services for the desired appointment time.
• Q: Will the property exterior be cleaned with Bond Cleaning Services?
• A: The Bond Cleaning package from End Of Lease Cleaning does not offer exterior cleaning as part of the standard services, but this task can be scheduled if you want the exterior cleaned. Simply request these services when you book the appointment.

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