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Frequently Asked Questions

• Q: Are carpets steam cleaned?
• A: No. We can vacuum and clean carpets and rugs. Steam cleaning can be arranged but this is not included in the cleaning services that we provide.

Other FAQs :

• Q: What if there is a complaint about the services provided?
• A: End Of Lease Cleaning has a very high client satisfaction rate, and we take all client complaints, comments, and feedback very seriously. If you are unhappy about any of the services provided please contact us immediately so the issue can be resolved quickly. All complaints must be made within the first 36 hours after the services were provided or the complaint will not be regarded as valid. This is due to the fact that dust starts to accumulate again as soon as the property is clean and the cleaners leave the location.
• Q: Do you provide a dumpster?
• A: No. If a dumpster is needed for household garbage then this must be arranged by the property owner. We do not provide dumpster receptacles, but we can make recommendations for clients who need this type of service.
• Q: Are windows cleaned with a Builders Clean?
• A: Yes. The interior windows will be cleaned thoroughly, and this includes dusting the ledge. Window exteriors can be cleaned on request.
• Q: Is there a minimum hour requirement for Builders Clean services? Why?
• A: Yes. For Builders Clean services we have a 6 hour minimum requirement. This allows our cleaners to ensure that the property is ready to be shown or occupied, and has been thoroughly cleaned. Some properties may require longer and that is not a problem because there is an hourly rate charged so the price can be adjusted for this.
• Q: What is the cost for the Builders Clean service?
• A: The final cost for the Builders Clean can vary significantly. Our pricing structure is easy to follow because we charge a flat hourly rate per cleaner. This rate is multiplied by the number of cleaners booked and then the total amount of hours required to complete the cleaning services. Some services may require additional equipment fees, and these will be calculated in as well if the equipment is needed for requested services.

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