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Frequently Asked Questions

• Q: Are the cleaners experienced?
• A: Yes. All of our professional cleaners have been extensively trained, and they all have experience with professional cleaning.

Other FAQs :

• Q: Are furnished homes cleaned or only empty structures?
• A: End Of Lease cleaning can provide services for empty buildings and furnished structures, whether these are homes, offices, factories, or another property type. Furnished properties will generally cost more to clean because additional time is needed because of the furnishings in place.
• Q: Do you clean blinds?
• A: Blinds will be dusted thoroughly. If blinds need to be deep cleaned this service is available on request when you book the appointment.
• Q: Does the Builders Clean service include the home exterior?
• A: With our Builders Clean service the entire interior of the home will be ready for showing. If the exterior needs to be cleaned this can be arranged when the appointment is booked as well. The time required for the cleaning will be longer if the home exterior is included, and this means a higher cost.
• Q: What if there is a complaint about the services provided?
• A: End Of Lease Cleaning has a very high client satisfaction rate, and we take all client complaints, comments, and feedback very seriously. If you are unhappy about any of the services provided please contact us immediately so the issue can be resolved quickly. All complaints must be made within the first 36 hours after the services were provided or the complaint will not be regarded as valid. This is due to the fact that dust starts to accumulate again as soon as the property is clean and the cleaners leave the location.
• Q: Is construction debris removed?
• A: It depends on the type of debris that needs to be removed. Upon request the cleaners will remove any household garbage and debris. Construction debris such as concrete, cement, wood, and other materials are not typically removed. Some construction debris must be specially disposed of and our cleaners can not take responsibility for any debris outside of household rubbish unless special arrangements are made in advance.

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