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Frequently Asked Questions

• Q: Does End Of Lease Cleaning have insurance?
• A: We are fully insured.

Other FAQs :

• Q: Are other cleaning packages offered or just Builders Clean services?
• A: We offer a number of different packages designed to meet all of the needs of our clients. There are packages for periodic cleaning visits, for specific circumstances and situations, and for specific cleaning services.
• Q: What is the cost for the Builders Clean service?
• A: The final cost for the Builders Clean can vary significantly. Our pricing structure is easy to follow because we charge a flat hourly rate per cleaner. This rate is multiplied by the number of cleaners booked and then the total amount of hours required to complete the cleaning services. Some services may require additional equipment fees, and these will be calculated in as well if the equipment is needed for requested services.
• Q: What is the hourly rate charged per cleaner?
• A: We charge a flat rate per hour per cleaner. Every booking will receive a minimum of 2 cleaners and possibly more, depending on the specific project and cleaning services requested.
• Q: Do you clean blinds?
• A: Blinds will be dusted thoroughly. If blinds need to be deep cleaned this service is available on request when you book the appointment.
• Q: What if there is a complaint about the services provided?
• A: End Of Lease Cleaning has a very high client satisfaction rate, and we take all client complaints, comments, and feedback very seriously. If you are unhappy about any of the services provided please contact us immediately so the issue can be resolved quickly. All complaints must be made within the first 36 hours after the services were provided or the complaint will not be regarded as valid. This is due to the fact that dust starts to accumulate again as soon as the property is clean and the cleaners leave the location.

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