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4. What if there is a complaint about the services provided?

Recent Frequently Asked Questions

Q: What if there is a complaint about the services provided? - Builders Cleaning

• A: End Of Lease Cleaning has a very high client satisfaction rate, and we take all client complaints, comments, and feedback very seriously. If you are unhappy about any of the services provided please contact us immediately so the issue can be resolved quickly. All complaints must be made within the first 36 hours after the services were provided or the complaint will not be regarded as valid. This is due to the fact that dust starts to accumulate again as soon as the property is clean and the cleaners leave the location.

Other FAQs :

• Q: Are windows cleaned with a Builders Clean?
• A: Yes. The interior windows will be cleaned thoroughly, and this includes dusting the ledge. Window exteriors can be cleaned on request.
• Q: Do you provide the necessary equipment and cleaning supplies?
• A: Do you provide the necessary equipment and cleaning supplies?
• Q: Are carpets steam cleaned?
• A: No. We can vacuum and clean carpets and rugs. Steam cleaning can be arranged but this is not included in the cleaning services that we provide.
• Q: Is there a minimum hour requirement for Builders Clean services? Why?
• A: Yes. For Builders Clean services we have a 6 hour minimum requirement. This allows our cleaners to ensure that the property is ready to be shown or occupied, and has been thoroughly cleaned. Some properties may require longer and that is not a problem because there is an hourly rate charged so the price can be adjusted for this.
• Q: Are the cleaners experienced?
• A: Yes. All of our professional cleaners have been extensively trained, and they all have experience with professional cleaning.

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