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4. What if there is a complaint about the services provided?

Recent Frequently Asked Questions

Q: What if there is a complaint about the services provided? - Builders Cleaning

• A: End Of Lease Cleaning has a very high client satisfaction rate, and we take all client complaints, comments, and feedback very seriously. If you are unhappy about any of the services provided please contact us immediately so the issue can be resolved quickly. All complaints must be made within the first 36 hours after the services were provided or the complaint will not be regarded as valid. This is due to the fact that dust starts to accumulate again as soon as the property is clean and the cleaners leave the location.

Other FAQs :

• Q: What is the cost for the Builders Clean service?
• A: The final cost for the Builders Clean can vary significantly. Our pricing structure is easy to follow because we charge a flat hourly rate per cleaner. This rate is multiplied by the number of cleaners booked and then the total amount of hours required to complete the cleaning services. Some services may require additional equipment fees, and these will be calculated in as well if the equipment is needed for requested services.
• Q: Are windows cleaned with a Builders Clean?
• A: Yes. The interior windows will be cleaned thoroughly, and this includes dusting the ledge. Window exteriors can be cleaned on request.
• Q: Are the cleaning supplies used toxic or harmful?
• A: No. All of the cleaning products and supplies used are environmentally friendly and non toxic. You get the clean property that you want without any harmful residues or toxic chemicals.
• Q: Does the Builders Clean service include the home exterior?
• A: With our Builders Clean service the entire interior of the home will be ready for showing. If the exterior needs to be cleaned this can be arranged when the appointment is booked as well. The time required for the cleaning will be longer if the home exterior is included, and this means a higher cost.
• Q: Is there a minimum hour requirement for Builders Clean services? Why?
• A: Yes. For Builders Clean services we have a 6 hour minimum requirement. This allows our cleaners to ensure that the property is ready to be shown or occupied, and has been thoroughly cleaned. Some properties may require longer and that is not a problem because there is an hourly rate charged so the price can be adjusted for this.

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