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4. What if there is a complaint about the services provided?

Recent Frequently Asked Questions

Q: What if there is a complaint about the services provided? - Builders Cleaning

• A: End Of Lease Cleaning has a very high client satisfaction rate, and we take all client complaints, comments, and feedback very seriously. If you are unhappy about any of the services provided please contact us immediately so the issue can be resolved quickly. All complaints must be made within the first 36 hours after the services were provided or the complaint will not be regarded as valid. This is due to the fact that dust starts to accumulate again as soon as the property is clean and the cleaners leave the location.

Other FAQs :

• Q: Are other cleaning packages offered or just Builders Clean services?
• A: We offer a number of different packages designed to meet all of the needs of our clients. There are packages for periodic cleaning visits, for specific circumstances and situations, and for specific cleaning services.
• Q: Are furnished homes cleaned or only empty structures?
• A: End Of Lease cleaning can provide services for empty buildings and furnished structures, whether these are homes, offices, factories, or another property type. Furnished properties will generally cost more to clean because additional time is needed because of the furnishings in place.
• Q: Is construction debris removed?
• A: It depends on the type of debris that needs to be removed. Upon request the cleaners will remove any household garbage and debris. Construction debris such as concrete, cement, wood, and other materials are not typically removed. Some construction debris must be specially disposed of and our cleaners can not take responsibility for any debris outside of household rubbish unless special arrangements are made in advance.
• Q: Why will not the cleaners move certain items?
• A: There are some items that our professional cleaners will not move around because they can easily be broken, and furnishings may be heavy. Our cleaners can not be held responsible for any items moved.
• Q: Is there a minimum hour requirement for Builders Clean services? Why?
• A: Yes. For Builders Clean services we have a 6 hour minimum requirement. This allows our cleaners to ensure that the property is ready to be shown or occupied, and has been thoroughly cleaned. Some properties may require longer and that is not a problem because there is an hourly rate charged so the price can be adjusted for this.

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