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Frequently Asked Questions

• Q: What if there is a complaint about the services provided?
• A: End Of Lease Cleaning has a very high client satisfaction rate, and we take all client complaints, comments, and feedback very seriously. If you are unhappy about any of the services provided please contact us immediately so the issue can be resolved quickly. All complaints must be made within the first 36 hours after the services were provided or the complaint will not be regarded as valid. This is due to the fact that dust starts to accumulate again as soon as the property is clean and the cleaners leave the location.

Other FAQs :

• Q: Does End Of Lease Cleaning have insurance?
• A: We are fully insured.
• Q: Do you provide the necessary equipment and cleaning supplies?
• A: Do you provide the necessary equipment and cleaning supplies?
• Q: Does the Builders Clean service include the home exterior?
• A: With our Builders Clean service the entire interior of the home will be ready for showing. If the exterior needs to be cleaned this can be arranged when the appointment is booked as well. The time required for the cleaning will be longer if the home exterior is included, and this means a higher cost.
• Q: What is the hourly rate charged per cleaner?
• A: We charge a flat rate per hour per cleaner. Every booking will receive a minimum of 2 cleaners and possibly more, depending on the specific project and cleaning services requested.
• Q: Do you provide a dumpster?
• A: No. If a dumpster is needed for household garbage then this must be arranged by the property owner. We do not provide dumpster receptacles, but we can make recommendations for clients who need this type of service.

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