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4. What if there is a complaint about the services provided?

Recent Frequently Asked Questions

Q: What if there is a complaint about the services provided? - Builders Cleaning

• A: End Of Lease Cleaning has a very high client satisfaction rate, and we take all client complaints, comments, and feedback very seriously. If you are unhappy about any of the services provided please contact us immediately so the issue can be resolved quickly. All complaints must be made within the first 36 hours after the services were provided or the complaint will not be regarded as valid. This is due to the fact that dust starts to accumulate again as soon as the property is clean and the cleaners leave the location.

Other FAQs :

• Q: Are windows cleaned with a Builders Clean?
• A: Yes. The interior windows will be cleaned thoroughly, and this includes dusting the ledge. Window exteriors can be cleaned on request.
• Q: Are other cleaning packages offered or just Builders Clean services?
• A: We offer a number of different packages designed to meet all of the needs of our clients. There are packages for periodic cleaning visits, for specific circumstances and situations, and for specific cleaning services.
• Q: What is the hourly rate charged per cleaner?
• A: We charge a flat rate per hour per cleaner. Every booking will receive a minimum of 2 cleaners and possibly more, depending on the specific project and cleaning services requested.
• Q: Are carpets steam cleaned?
• A: No. We can vacuum and clean carpets and rugs. Steam cleaning can be arranged but this is not included in the cleaning services that we provide.
• Q: What about garages, basements, and patios? Are these cleaned?
• A: Garages, basements, and patios can be cleaned if requested. This includes sweeping, dusting, and other general cleaning services.

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