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Frequently Asked Questions

End Of Lease Cleaning


No. We clean furnished homes as well but there are certain items that we will not move because they are fragile or breakable. Homes that are furnished usually take longer to clean so they will cost more in most cases.

Most jobs involve a team of 2-3 cleaners but arrangements can be made if more cleaners are needed.

The time required will depend on the size of your home and the condition of the property.

We suggest that you book the services needed as soon as possible. We try to oblige last minute bookings but this is not always possible.

Yes.

Yes. We offer a bond guarantee for homes in suitable condition after completing the number of hours required to clean it. In any case we will help you get your bond returned after our services unless the job was not completed for some reason, such as client request or demand.

If you have chosen our bond back guarantee then our cleaners will return to the premises and clean the items requested for no additional charge, as long as the invoice has been fully paid on time. You simply send us an email which lists the items that need to be cleaned again, and this requires 1 day advance notice to schedule the cleaners. Any complaint must be made within 36 hours of the services provided or we can not accept the complaint as valid. Dust accumulates rapidly so the property must be checked and a complaint sent within 36 hours of the cleaning services being provided.

No. Carpets that need to be steam cleaned or dry cleaned require additional arrangements. We can recommend companies for this service but we do not provide steam cleaning or dry cleaning for carpet.

We clean tiles in the bathroom and kitchen with all services but this is a light cleaning not a restoration clean. If you have tile that is in bad condition or has become discoloured or stained then you need to let us know this in advance because these problems require professional tile cleaning and this might be expensive. We can recommend companies for this service but we do not provide professional restoration cleaning for tiles.

Window interiors are always cleaned but the exterior of the windows are done only on request.

Wooden floors are swept and mopped as a standard part of our cleaning services. If polishing or waxing is desired then we can reccommend the right company for waxing and polishing your wooden floors

Exterior cobwebs can be removed upon request. This service must be requested in advance when the appointment is scheduled. Interior cobwebs are removed as part of the general cleaning services

Before the scheduled appointment you will need to do some basic cleaning and clearing the floors of clutter and objects. Any furniture or large items should be moved if this is necessary. This makes it possible for the cleaners to do a professional and thorough job.

We can clean your garage if this service is needed. We will not go through a packed garage and sort your items for you but we can sweep, remove cobwebs, and perform other general cleaning services for this room on request.

We can provide general cleaning services for basements upon request. This includes dusting, sweeping, and cobweb removal. Additional services can also be arranged on request.

No. Our cleaners do not move furniture, other heavy objects, or items that are fragile and may be broken very easily. These items must be moved before our arrival. Our cleaners will assist when possible if needed in moving small lightweight items that are sturdy and not fragile.

Some objects are too heavy or too fragile for our cleaners to take responsibility. Glass knickknacks, heavy tables, and other similar items are difficult or fragile and our cleaners can not take responsibility for moving any items in the home.

All of the cleaners at End Of Lease Cleaning are fully trained and have experience in the professional cleaning industry. Our cleaners always work in teams with a minimum of two individuals, to ensure that the job is completed properly and there are no safety concerns.

We can arrange to have any number of cleaners available for your scheduled appointment, whether you need 2 cleaners or 20. If a large number of cleaning specialists will be needed this must be specified in advance when the appointment is booked.

Payment for the cleaning services are due immediately when the job is finished. Every booking is different, and may require a different amount of time and number of cleaners.

Sometimes. The full amount due for the services provided is expected when the services are finished and the cleaning is complete. For some bookings, such as large orders where many cleaners are needed, a deposit may be required depending on the specific circumstances.
EOL Van

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