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4. Do you provide window cleaning?

Recent Frequently Asked Questions

Q: Do you provide window cleaning? - End Of Lease Cleaning

• A: Window interiors are always cleaned but the exterior of the windows are done only on request.

Other FAQs :

• Q: When do I have to pay for the services?
• A: Payment for the cleaning services are due immediately when the job is finished. Every booking is different, and may require a different amount of time and number of cleaners.
• Q: What if the landlord or agent complains about the cleaning performed?
• A: If you have chosen our bond back guarantee then our cleaners will return to the premises and clean the items requested for no additional charge, as long as the invoice has been fully paid on time. You simply send us an email which lists the items that need to be cleaned again, and this requires 1 day advance notice to schedule the cleaners. Any complaint must be made within 36 hours of the services provided or we can not accept the complaint as valid. Dust accumulates rapidly so the property must be checked and a complaint sent within 36 hours of the cleaning services being provided.
• Q: What if I need a large number of cleaners for a large home or project?
• A: We can arrange to have any number of cleaners available for your scheduled appointment, whether you need 2 cleaners or 20. If a large number of cleaning specialists will be needed this must be specified in advance when the appointment is booked.
• Q: Are you insured?
• A: Yes.
• Q: Why will not the cleaners move certain objects?
• A: Some objects are too heavy or too fragile for our cleaners to take responsibility. Glass knickknacks, heavy tables, and other similar items are difficult or fragile and our cleaners can not take responsibility for moving any items in the home.

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