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4. How much advance notice is needed to book cleaning services?

Recent Frequently Asked Questions

Q: How much advance notice is needed to book cleaning services? - End Of Lease Cleaning

• A: We suggest that you book the services needed as soon as possible. We try to oblige last minute bookings but this is not always possible.

Other FAQs :

• Q: Does a home have to be empty to be cleaned?
• A: No. We clean furnished homes as well but there are certain items that we will not move because they are fragile or breakable. Homes that are furnished usually take longer to clean so they will cost more in most cases.
• Q: Are you insured?
• A: Yes.
• Q: Are there any special preparations needed before the cleaners arrive?
• A: Before the scheduled appointment you will need to do some basic cleaning and clearing the floors of clutter and objects. Any furniture or large items should be moved if this is necessary. This makes it possible for the cleaners to do a professional and thorough job.
• Q: What if the landlord or agent complains about the cleaning performed?
• A: If you have chosen our bond back guarantee then our cleaners will return to the premises and clean the items requested for no additional charge, as long as the invoice has been fully paid on time. You simply send us an email which lists the items that need to be cleaned again, and this requires 1 day advance notice to schedule the cleaners. Any complaint must be made within 36 hours of the services provided or we can not accept the complaint as valid. Dust accumulates rapidly so the property must be checked and a complaint sent within 36 hours of the cleaning services being provided.
• Q: Are exterior cobwebs removed?
• A: Exterior cobwebs can be removed upon request. This service must be requested in advance when the appointment is scheduled. Interior cobwebs are removed as part of the general cleaning services

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