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4. How much advance notice is needed to book cleaning services?

Recent Frequently Asked Questions

Q: How much advance notice is needed to book cleaning services? - End Of Lease Cleaning

• A: We suggest that you book the services needed as soon as possible. We try to oblige last minute bookings but this is not always possible.

Other FAQs :

• Q: What if the landlord or agent complains about the cleaning performed?
• A: If you have chosen our bond back guarantee then our cleaners will return to the premises and clean the items requested for no additional charge, as long as the invoice has been fully paid on time. You simply send us an email which lists the items that need to be cleaned again, and this requires 1 day advance notice to schedule the cleaners. Any complaint must be made within 36 hours of the services provided or we can not accept the complaint as valid. Dust accumulates rapidly so the property must be checked and a complaint sent within 36 hours of the cleaning services being provided.
• Q: Do you clean basements?
• A: We can provide general cleaning services for basements upon request. This includes dusting, sweeping, and cobweb removal. Additional services can also be arranged on request.
• Q: Do you provide window cleaning?
• A: Window interiors are always cleaned but the exterior of the windows are done only on request.
• Q: How long will it take to clean my home?
• A: The time required will depend on the size of your home and the condition of the property.
• Q: Do you offer a bond back guarantee?
• A: Yes. We offer a bond guarantee for homes in suitable condition after completing the number of hours required to clean it. In any case we will help you get your bond returned after our services unless the job was not completed for some reason, such as client request or demand.

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