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4. What if the landlord or agent complains about the cleaning performed?

Recent Frequently Asked Questions

Q: What if the landlord or agent complains about the cleaning performed? - End Of Lease Cleaning

• A: If you have chosen our bond back guarantee then our cleaners will return to the premises and clean the items requested for no additional charge, as long as the invoice has been fully paid on time. You simply send us an email which lists the items that need to be cleaned again, and this requires 1 day advance notice to schedule the cleaners. Any complaint must be made within 36 hours of the services provided or we can not accept the complaint as valid. Dust accumulates rapidly so the property must be checked and a complaint sent within 36 hours of the cleaning services being provided.

Other FAQs :

• Q: Do you offer a bond back guarantee?
• A: Yes. We offer a bond guarantee for homes in suitable condition after completing the number of hours required to clean it. In any case we will help you get your bond returned after our services unless the job was not completed for some reason, such as client request or demand.
• Q: How long will it take to clean my home?
• A: The time required will depend on the size of your home and the condition of the property.
• Q: Do you clean wooden floors?
• A: Wooden floors are swept and mopped as a standard part of our cleaning services. If polishing or waxing is desired then we can reccommend the right company for waxing and polishing your wooden floors
• Q: Are there any special preparations needed before the cleaners arrive?
• A: Before the scheduled appointment you will need to do some basic cleaning and clearing the floors of clutter and objects. Any furniture or large items should be moved if this is necessary. This makes it possible for the cleaners to do a professional and thorough job.
• Q: Do you provide window cleaning?
• A: Window interiors are always cleaned but the exterior of the windows are done only on request.

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