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4. What if the landlord or agent complains about the cleaning performed?

Recent Frequently Asked Questions

Q: What if the landlord or agent complains about the cleaning performed? - End Of Lease Cleaning

• A: If you have chosen our bond back guarantee then our cleaners will return to the premises and clean the items requested for no additional charge, as long as the invoice has been fully paid on time. You simply send us an email which lists the items that need to be cleaned again, and this requires 1 day advance notice to schedule the cleaners. Any complaint must be made within 36 hours of the services provided or we can not accept the complaint as valid. Dust accumulates rapidly so the property must be checked and a complaint sent within 36 hours of the cleaning services being provided.

Other FAQs :

• Q: Do you clean refrigerators and stoves?
• A: Yes
• Q: Why will not the cleaners move certain objects?
• A: Some objects are too heavy or too fragile for our cleaners to take responsibility. Glass knickknacks, heavy tables, and other similar items are difficult or fragile and our cleaners can not take responsibility for moving any items in the home.
• Q: How much advance notice is needed to book cleaning services?
• A: We suggest that you book the services needed as soon as possible. We try to oblige last minute bookings but this is not always possible.
• Q: Is a deposit required?
• A: Sometimes. The full amount due for the services provided is expected when the services are finished and the cleaning is complete. For some bookings, such as large orders where many cleaners are needed, a deposit may be required depending on the specific circumstances.
• Q: When do I have to pay for the services?
• A: Payment for the cleaning services are due immediately when the job is finished. Every booking is different, and may require a different amount of time and number of cleaners.

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