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4. What if the landlord or agent complains about the cleaning performed?

Recent Frequently Asked Questions

Q: What if the landlord or agent complains about the cleaning performed? - End Of Lease Cleaning

• A: If you have chosen our bond back guarantee then our cleaners will return to the premises and clean the items requested for no additional charge, as long as the invoice has been fully paid on time. You simply send us an email which lists the items that need to be cleaned again, and this requires 1 day advance notice to schedule the cleaners. Any complaint must be made within 36 hours of the services provided or we can not accept the complaint as valid. Dust accumulates rapidly so the property must be checked and a complaint sent within 36 hours of the cleaning services being provided.

Other FAQs :

• Q: Do you clean basements?
• A: We can provide general cleaning services for basements upon request. This includes dusting, sweeping, and cobweb removal. Additional services can also be arranged on request.
• Q: Do you provide window cleaning?
• A: Window interiors are always cleaned but the exterior of the windows are done only on request.
• Q: When do I have to pay for the services?
• A: Payment for the cleaning services are due immediately when the job is finished. Every booking is different, and may require a different amount of time and number of cleaners.
• Q: Do you clean balconies?
• A: Yes.
• Q: Do you clean garages?
• A: We can clean your garage if this service is needed. We will not go through a packed garage and sort your items for you but we can sweep, remove cobwebs, and perform other general cleaning services for this room on request.

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