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4. When do I have to pay for the services?

Recent Frequently Asked Questions

Q: When do I have to pay for the services? - End Of Lease Cleaning

• A: Payment for the cleaning services are due immediately when the job is finished. Every booking is different, and may require a different amount of time and number of cleaners.

Other FAQs :

• Q: How many cleaners will be sent to my home?
• A: Most jobs involve a team of 2-3 cleaners but arrangements can be made if more cleaners are needed.
• Q: What if the landlord or agent complains about the cleaning performed?
• A: If you have chosen our bond back guarantee then our cleaners will return to the premises and clean the items requested for no additional charge, as long as the invoice has been fully paid on time. You simply send us an email which lists the items that need to be cleaned again, and this requires 1 day advance notice to schedule the cleaners. Any complaint must be made within 36 hours of the services provided or we can not accept the complaint as valid. Dust accumulates rapidly so the property must be checked and a complaint sent within 36 hours of the cleaning services being provided.
• Q: How much advance notice is needed to book cleaning services?
• A: We suggest that you book the services needed as soon as possible. We try to oblige last minute bookings but this is not always possible.
• Q: Do you clean refrigerators and stoves?
• A: Yes
• Q: Do you clean bathroom and kitchen tile?
• A: We clean tiles in the bathroom and kitchen with all services but this is a light cleaning not a restoration clean. If you have tile that is in bad condition or has become discoloured or stained then you need to let us know this in advance because these problems require professional tile cleaning and this might be expensive. We can recommend companies for this service but we do not provide professional restoration cleaning for tiles.

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