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Frequently Asked Questions

• Q: When do I have to pay for the services?
• A: Payment for the cleaning services are due immediately when the job is finished. Every booking is different, and may require a different amount of time and number of cleaners.

Other FAQs :

• Q: Are there any special preparations needed before the cleaners arrive?
• A: Before the scheduled appointment you will need to do some basic cleaning and clearing the floors of clutter and objects. Any furniture or large items should be moved if this is necessary. This makes it possible for the cleaners to do a professional and thorough job.
• Q: Is a deposit required?
• A: Sometimes. The full amount due for the services provided is expected when the services are finished and the cleaning is complete. For some bookings, such as large orders where many cleaners are needed, a deposit may be required depending on the specific circumstances.
• Q: Why will not the cleaners move certain objects?
• A: Some objects are too heavy or too fragile for our cleaners to take responsibility. Glass knickknacks, heavy tables, and other similar items are difficult or fragile and our cleaners can not take responsibility for moving any items in the home.
• Q: What if the landlord or agent complains about the cleaning performed?
• A: If you have chosen our bond back guarantee then our cleaners will return to the premises and clean the items requested for no additional charge, as long as the invoice has been fully paid on time. You simply send us an email which lists the items that need to be cleaned again, and this requires 1 day advance notice to schedule the cleaners. Any complaint must be made within 36 hours of the services provided or we can not accept the complaint as valid. Dust accumulates rapidly so the property must be checked and a complaint sent within 36 hours of the cleaning services being provided.
• Q: Do you clean bathroom and kitchen tile?
• A: We clean tiles in the bathroom and kitchen with all services but this is a light cleaning not a restoration clean. If you have tile that is in bad condition or has become discoloured or stained then you need to let us know this in advance because these problems require professional tile cleaning and this might be expensive. We can recommend companies for this service but we do not provide professional restoration cleaning for tiles.

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