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4. When do I have to pay for the services?

Recent Frequently Asked Questions

Q: When do I have to pay for the services? - End Of Lease Cleaning

• A: Payment for the cleaning services are due immediately when the job is finished. Every booking is different, and may require a different amount of time and number of cleaners.

Other FAQs :

• Q: Do you offer a bond back guarantee?
• A: Yes. We offer a bond guarantee for homes in suitable condition after completing the number of hours required to clean it. In any case we will help you get your bond returned after our services unless the job was not completed for some reason, such as client request or demand.
• Q: Do you clean bathroom and kitchen tile?
• A: We clean tiles in the bathroom and kitchen with all services but this is a light cleaning not a restoration clean. If you have tile that is in bad condition or has become discoloured or stained then you need to let us know this in advance because these problems require professional tile cleaning and this might be expensive. We can recommend companies for this service but we do not provide professional restoration cleaning for tiles.
• Q: Do you provide carpet cleaning?
• A: No. Carpets that need to be steam cleaned or dry cleaned require additional arrangements. We can recommend companies for this service but we do not provide steam cleaning or dry cleaning for carpet.
• Q: How many cleaners will be sent to my home?
• A: Most jobs involve a team of 2-3 cleaners but arrangements can be made if more cleaners are needed.
• Q: Does a home have to be empty to be cleaned?
• A: No. We clean furnished homes as well but there are certain items that we will not move because they are fragile or breakable. Homes that are furnished usually take longer to clean so they will cost more in most cases.

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