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4. Why will not the cleaners move certain objects?

Recent Frequently Asked Questions

Q: Why will not the cleaners move certain objects? - End Of Lease Cleaning

• A: Some objects are too heavy or too fragile for our cleaners to take responsibility. Glass knickknacks, heavy tables, and other similar items are difficult or fragile and our cleaners can not take responsibility for moving any items in the home.

Other FAQs :

• Q: What if the landlord or agent complains about the cleaning performed?
• A: If you have chosen our bond back guarantee then our cleaners will return to the premises and clean the items requested for no additional charge, as long as the invoice has been fully paid on time. You simply send us an email which lists the items that need to be cleaned again, and this requires 1 day advance notice to schedule the cleaners. Any complaint must be made within 36 hours of the services provided or we can not accept the complaint as valid. Dust accumulates rapidly so the property must be checked and a complaint sent within 36 hours of the cleaning services being provided.
• Q: When do I have to pay for the services?
• A: Payment for the cleaning services are due immediately when the job is finished. Every booking is different, and may require a different amount of time and number of cleaners.
• Q: How many cleaners will be sent to my home?
• A: Most jobs involve a team of 2-3 cleaners but arrangements can be made if more cleaners are needed.
• Q: Do you move furniture when cleaning?
• A: No. Our cleaners do not move furniture, other heavy objects, or items that are fragile and may be broken very easily. These items must be moved before our arrival. Our cleaners will assist when possible if needed in moving small lightweight items that are sturdy and not fragile.
• Q: Do you clean balconies?
• A: Yes.

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