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Frequently Asked Questions

• Q: Can cleaning services be arranged for basements?
• A: Yes, but you must request these services when you book the appointment for the cleaning.

Other FAQs :

• Q: What if I am not happy with the results?
• A: If you are not happy with the cleaning services received simply send an email listing the items you are unsatisfied with, and this complaint email must be sent to us within 36 hours of the services being provided. We will send a team of professional cleaners to clean the items again but we require 1 day advance notice for scheduling purposes.
• Q: What debris is removed from the home?
• A: All household garbage and rubbish will be removed and placed in the proper receptacle outside. Unless specific arrangements have been made the cleaners will not remove construction debris, chemicals or other toxic substances, or other types of debris.
• Q: How Far Ahead Do I Need To Book Move In Cleaning Services?
• A: We suggest that you book the needed Move In Cleaning services as soon as you become aware that these services are needed. End Of Lease Cleaning does not require a large amount of notice in most cases, but if you wait too long it may not be possible to schedule the cleaners needed for the job on the day desired. Booking in advance as much as possible will help allow us to provide the services desired when you want them.
• Q: Are the cleaning products used environmentally friendly?
• A: Yes. All of the products used for cleaning are safe, non toxic, and friendly to the environment.
• Q: How long does Move In Cleaning take?
• A: The time required for End Of Lease Cleaning to provide Move In Cleaning services can vary widely. The exact time spent will depend on the size and complexity of your home, as well as the general condition present when the cleaners arrive for the scheduled appointment.

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