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Recent Frequently Asked Questions

Q: Do you offer a guarantee? - Move In Cleaning

• A: We have a 100% Satisfaction Guarantee for our Move In Cleaning services.

Other FAQs :

• Q: What if emergency cleaning is needed because of flooding or other unforeseen events?
• A: End Of Lease Cleaning offers 24/7 emergency professional cleaning services. When you request emergency cleaning services there is no advance notice needed and we will send the needed technicians out as soon as possible.
• Q: Can cleaning services be arranged for basements?
• A: Yes, but you must request these services when you book the appointment for the cleaning.
• Q: How Far Ahead Do I Need To Book Move In Cleaning Services?
• A: We suggest that you book the needed Move In Cleaning services as soon as you become aware that these services are needed. End Of Lease Cleaning does not require a large amount of notice in most cases, but if you wait too long it may not be possible to schedule the cleaners needed for the job on the day desired. Booking in advance as much as possible will help allow us to provide the services desired when you want them.
• Q: How many cleaners are needed?
• A: Every Move In Cleaning booking is different. The number of cleaners needed will depend on the size of your home, whether it is empty or furnished, and the general condition of the property. We can provide any number of professional cleaners required so we can handle any job no matter how large or small it may be.
• Q: What if I am not happy with the results?
• A: If you are not happy with the cleaning services received simply send an email listing the items you are unsatisfied with, and this complaint email must be sent to us within 36 hours of the services being provided. We will send a team of professional cleaners to clean the items again but we require 1 day advance notice for scheduling purposes.

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