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Frequently Asked Questions

• Q: How long does Move In Cleaning take?
• A: The time required for End Of Lease Cleaning to provide Move In Cleaning services can vary widely. The exact time spent will depend on the size and complexity of your home, as well as the general condition present when the cleaners arrive for the scheduled appointment.

Other FAQs :

• Q: How many cleaners are needed?
• A: Every Move In Cleaning booking is different. The number of cleaners needed will depend on the size of your home, whether it is empty or furnished, and the general condition of the property. We can provide any number of professional cleaners required so we can handle any job no matter how large or small it may be.
• Q: What if emergency cleaning is needed because of flooding or other unforeseen events?
• A: End Of Lease Cleaning offers 24/7 emergency professional cleaning services. When you request emergency cleaning services there is no advance notice needed and we will send the needed technicians out as soon as possible.
• Q: What debris is removed from the home?
• A: All household garbage and rubbish will be removed and placed in the proper receptacle outside. Unless specific arrangements have been made the cleaners will not remove construction debris, chemicals or other toxic substances, or other types of debris.
• Q: Do you dispose of toxic chemicals or other dangerous items?
• A: No. If the home has toxic chemicals or other items of a dangerous nature then we may not be able to provide cleaning services until these materials are removed and properly disposed of.
• Q: What if I am not happy with the results?
• A: If you are not happy with the cleaning services received simply send an email listing the items you are unsatisfied with, and this complaint email must be sent to us within 36 hours of the services being provided. We will send a team of professional cleaners to clean the items again but we require 1 day advance notice for scheduling purposes.

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