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Frequently Asked Questions

  • Q: What if I am not happy with the results?
  • A: If you are not happy with the cleaning services received simply send an email listing the items you are unsatisfied with, and this complaint email must be sent to us within 36 hours of the services being provided. We will send a team of professional cleaners to clean the items again but we require 1 day advance notice for scheduling purposes.
Move In Cleaning

Other FAQs :

  • Q: Will the cleaners help me move furniture?
  • A: No. Whenever possible the cleaning technicians will assist with light objects that are not fragile, but they can not be held responsible for any furniture moved because damage may occur. Heavy furniture will not be moved at all because of the potential for damage and injury involved.
    • Q: Are knickknacks moved when dusting surfaces?
    • A: No. Our professional technicians will not lift or move items that are delicate or easily broken. These items will be carefully dusted and left in place.
      • Q: Do you steam clean carpeting?
      • A: No. We can arrange for the specialised equipment and cleaners needed to steam clean carpets but we do not provide this service. Make sure to request this when you book the appointment so that these can be arranged.
        • Q: Are the cleaning products used environmentally friendly?
        • A: Yes. All of the products used for cleaning are safe, non toxic, and friendly to the environment.
          • Q: How Far Ahead Do I Need To Book Move In Cleaning Services?
          • A: We suggest that you book the needed Move In Cleaning services as soon as you become aware that these services are needed. End Of Lease Cleaning does not require a large amount of notice in most cases, but if you wait too long it may not be possible to schedule the cleaners needed for the job on the day desired. Booking in advance as much as possible will help allow us to provide the services desired when you want them.

          For More Questions

          FAQs » Move In Cleaning


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