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Frequently Asked Questions

Move Out Cleaning


For most Move Out Cleaning services the home has been vacated but we also clean furnished properties as well. Furnishings will slow down the process some but can be accommodated. If the property is furnished then the cleaning costs and time required are usually greater because of this fact, and there are some items that will not be moved.

We try to accommodate every customer and while advance notice may not always be needed it is advised. Short notice bookings may run into scheduling difficulties which make it impossible to provide the services immediately. Our 24/7 emergency services are the exception but for normal bookings we advise as much advance notice as possible to ensure that the cleaners and equipment will be available when needed.

We can arrange for any number of cleaners for your booking. A minimum of 2 cleaners will be sent for every booking and this number will be increased if necessary based on the services required and the size and complexity of the property.

Yes. If you want additional services you only have to request them when you book the appointment. We will arrange for all of the desired cleaning services to be provided when you make the booking, and schedule any additional equipment or professional cleaners that may be needed.

No. Carpets that need to be steam cleaned or dry cleaned require additional arrangements. We can recommend companies for this service but we do not provide steam cleaning or dry cleaning for carpet.

Yes but only on request. The inside of the windows will be thoroughly cleaned and streak free but window exteriors are additional. These are only cleaned on request except for certain cleaning packages offered which include window exteriors.

Yes, if this service is requested. For an additional charge all garbage and rubbish inside and outside of the property can be removed and disposed of.

Only on request except if the service is included in one of the many packages offered. If you request this service when booking the appointment then the cleaners will dust the ceiling fans during the visit.

No. The cleaning technicians will remove household garbage and debris, but any abandoned property must be addressed separately. If the tenants abandoned property and left then the client can request that we remove the items as rubbish. We will not move any large, bulky, or heavy items including furniture or electronics, and the technicians will not be responsible for the condition of the items.

We will remove all of the smaller light items and clean around the items that we will not move. Special arrangements can be made for the complete removal of all the abandoned property but we do not perform furniture removal or heavy lifting. These services must be provided by another company, and we can make recommendations if needed.

No, but we can advise you on who to contact for this service.

No. Our cleaning technicians will arrive with all of the supplies and equipment needed to perform the requested services.

Our cleaning technicians will use a range of cleaning products and supplies, all of which are safe and not toxic. These products are friendly to people, animals, and the environment.

Permenent grout stains require professional tile and grout restoration specialists to remove and may sometimes require regrouting, these are not services that we provide. We will only lightly clean your grout manually as part of our service. If you are in need for a specialist we can reccommend a company that specialises in tile and grout restoration.

Only if requested when the initial services are booked.

This can be arranged with advance notice but is not included in most service packages.

Yes to both questions. We can arrange to clean your garage, basement, patio, or balcony while we are providing other cleaning services or as a stand alone cleaning service. Simply request this when you book the appointment.

End Of Lease Cleaning offers a variety of cleaning packages specifically designed to meet certain needs and situations. Every cleaning service offered can be ordered separately or a complete package can be chosen or designed to meet your exact needs and preferences.

Yes. While advance notice is recommended we understand that emergencies happen, and cleaning services may be needed immediately. Our emergency cleaning services are available around the clock, 7 days a week, to meet any emergency needs you have for cleaning technicians.

Yes. When the cleaning technicians arrive the services desired will be discussed and the condition of the property will be evaluated. An estimate will be provided, and if you agree to the services the work will be started immediately in most cases.
EOL Van

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End of lease cleaning
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