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Frequently Asked Questions

• Q: Are window exteriors cleaned?
• A: Yes but only on request. The inside of the windows will be thoroughly cleaned and streak free but window exteriors are additional. These are only cleaned on request except for certain cleaning packages offered which include window exteriors.

Other FAQs :

• Q: Do you provide emergency cleaning services?
• A: Yes. While advance notice is recommended we understand that emergencies happen, and cleaning services may be needed immediately. Our emergency cleaning services are available around the clock, 7 days a week, to meet any emergency needs you have for cleaning technicians.
• Q: What if all the furnishings and household items are abandoned?
• A: We will remove all of the smaller light items and clean around the items that we will not move. Special arrangements can be made for the complete removal of all the abandoned property but we do not perform furniture removal or heavy lifting. These services must be provided by another company, and we can make recommendations if needed.
• Q: Will you remove any abandoned property?
• A: No. The cleaning technicians will remove household garbage and debris, but any abandoned property must be addressed separately. If the tenants abandoned property and left then the client can request that we remove the items as rubbish. We will not move any large, bulky, or heavy items including furniture or electronics, and the technicians will not be responsible for the condition of the items.
• Q: Are ceiling fans dusted?
• A: Only on request except if the service is included in one of the many packages offered. If you request this service when booking the appointment then the cleaners will dust the ceiling fans during the visit.
• Q: What cleaning packages are offered?
• A: End Of Lease Cleaning offers a variety of cleaning packages specifically designed to meet certain needs and situations. Every cleaning service offered can be ordered separately or a complete package can be chosen or designed to meet your exact needs and preferences.

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