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4. Are window exteriors cleaned?

Recent Frequently Asked Questions

Q: Are window exteriors cleaned? - Move Out Cleaning

• A: Yes but only on request. The inside of the windows will be thoroughly cleaned and streak free but window exteriors are additional. These are only cleaned on request except for certain cleaning packages offered which include window exteriors.

Other FAQs :

• Q: What if all the furnishings and household items are abandoned?
• A: We will remove all of the smaller light items and clean around the items that we will not move. Special arrangements can be made for the complete removal of all the abandoned property but we do not perform furniture removal or heavy lifting. These services must be provided by another company, and we can make recommendations if needed.
• Q: Are ceiling fans dusted?
• A: Only on request except if the service is included in one of the many packages offered. If you request this service when booking the appointment then the cleaners will dust the ceiling fans during the visit.
• Q: Do you provide an estimate for your services?
• A: Yes. When the cleaning technicians arrive the services desired will be discussed and the condition of the property will be evaluated. An estimate will be provided, and if you agree to the services the work will be started immediately in most cases.
• Q: Do you remove grout stains?
• A: Permenent grout stains require professional tile and grout restoration specialists to remove and may sometimes require regrouting, these are not services that we provide. We will only lightly clean your grout manually as part of our service. If you are in need for a specialist we can reccommend a company that specialises in tile and grout restoration.
• Q: Will you remove any abandoned property?
• A: No. The cleaning technicians will remove household garbage and debris, but any abandoned property must be addressed separately. If the tenants abandoned property and left then the client can request that we remove the items as rubbish. We will not move any large, bulky, or heavy items including furniture or electronics, and the technicians will not be responsible for the condition of the items.

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