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Frequently Asked Questions

• Q: What cleaning packages are offered?
• A: End Of Lease Cleaning offers a variety of cleaning packages specifically designed to meet certain needs and situations. Every cleaning service offered can be ordered separately or a complete package can be chosen or designed to meet your exact needs and preferences.

Other FAQs :

• Q: Do you provide an estimate for your services?
• A: Yes. When the cleaning technicians arrive the services desired will be discussed and the condition of the property will be evaluated. An estimate will be provided, and if you agree to the services the work will be started immediately in most cases.
• Q: Will you remove any abandoned property?
• A: No. The cleaning technicians will remove household garbage and debris, but any abandoned property must be addressed separately. If the tenants abandoned property and left then the client can request that we remove the items as rubbish. We will not move any large, bulky, or heavy items including furniture or electronics, and the technicians will not be responsible for the condition of the items.
• Q: What if more than 1 cleaner is needed?
• A: We can arrange for any number of cleaners for your booking. A minimum of 2 cleaners will be sent for every booking and this number will be increased if necessary based on the services required and the size and complexity of the property.
• Q: Do you provide emergency cleaning services?
• A: Yes. While advance notice is recommended we understand that emergencies happen, and cleaning services may be needed immediately. Our emergency cleaning services are available around the clock, 7 days a week, to meet any emergency needs you have for cleaning technicians.
• Q: Do you remove grout stains?
• A: Permenent grout stains require professional tile and grout restoration specialists to remove and may sometimes require regrouting, these are not services that we provide. We will only lightly clean your grout manually as part of our service. If you are in need for a specialist we can reccommend a company that specialises in tile and grout restoration.

For More Questions

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