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Frequently Asked Questions

  • Q: What if all the furnishings and household items are abandoned?
  • A: We will remove all of the smaller light items and clean around the items that we will not move. Special arrangements can be made for the complete removal of all the abandoned property but we do not perform furniture removal or heavy lifting. These services must be provided by another company, and we can make recommendations if needed.
Move Out Cleaning

Other FAQs :

  • Q: Is advance notice needed?
  • A: We try to accommodate every customer and while advance notice may not always be needed it is advised. Short notice bookings may run into scheduling difficulties which make it impossible to provide the services immediately. Our 24/7 emergency services are the exception but for normal bookings we advise as much advance notice as possible to ensure that the cleaners and equipment will be available when needed.
    • Q: Is the property outside of the home cleaned as well?
    • A: This can be arranged with advance notice but is not included in most service packages.
      • Q: Do you remove grout stains?
      • A: Permenent grout stains require professional tile and grout restoration specialists to remove and may sometimes require regrouting, these are not services that we provide. We will only lightly clean your grout manually as part of our service. If you are in need for a specialist we can reccommend a company that specialises in tile and grout restoration.
EOL Van

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