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Frequently Asked Questions

• Q: What if more than 1 cleaner is needed?
• A: We can arrange for any number of cleaners for your booking. A minimum of 2 cleaners will be sent for every booking and this number will be increased if necessary based on the services required and the size and complexity of the property.

Other FAQs :

• Q: Is the property outside of the home cleaned as well?
• A: This can be arranged with advance notice but is not included in most service packages.
• Q: Do you remove grout stains?
• A: Permenent grout stains require professional tile and grout restoration specialists to remove and may sometimes require regrouting, these are not services that we provide. We will only lightly clean your grout manually as part of our service. If you are in need for a specialist we can reccommend a company that specialises in tile and grout restoration.
• Q: Does the home or apartment need to be empty?
• A: For most Move Out Cleaning services the home has been vacated but we also clean furnished properties as well. Furnishings will slow down the process some but can be accommodated. If the property is furnished then the cleaning costs and time required are usually greater because of this fact, and there are some items that will not be moved.
• Q: Do I have to provide the cleaning supplies?
• A: No. Our cleaning technicians will arrive with all of the supplies and equipment needed to perform the requested services.
• Q: What cleaning packages are offered?
• A: End Of Lease Cleaning offers a variety of cleaning packages specifically designed to meet certain needs and situations. Every cleaning service offered can be ordered separately or a complete package can be chosen or designed to meet your exact needs and preferences.

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