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4. Will you remove any abandoned property?

Recent Frequently Asked Questions

Q: Will you remove any abandoned property? - Move Out Cleaning

• A: No. The cleaning technicians will remove household garbage and debris, but any abandoned property must be addressed separately. If the tenants abandoned property and left then the client can request that we remove the items as rubbish. We will not move any large, bulky, or heavy items including furniture or electronics, and the technicians will not be responsible for the condition of the items.

Other FAQs :

• Q: Do you clean garages? What about balconies?
• A: Yes to both questions. We can arrange to clean your garage, basement, patio, or balcony while we are providing other cleaning services or as a stand alone cleaning service. Simply request this when you book the appointment.
• Q: Do you clean carpets?
• A: No. Carpets that need to be steam cleaned or dry cleaned require additional arrangements. We can recommend companies for this service but we do not provide steam cleaning or dry cleaning for carpet.
• Q: What if more than 1 cleaner is needed?
• A: We can arrange for any number of cleaners for your booking. A minimum of 2 cleaners will be sent for every booking and this number will be increased if necessary based on the services required and the size and complexity of the property.
• Q: What if all the furnishings and household items are abandoned?
• A: We will remove all of the smaller light items and clean around the items that we will not move. Special arrangements can be made for the complete removal of all the abandoned property but we do not perform furniture removal or heavy lifting. These services must be provided by another company, and we can make recommendations if needed.
• Q: Do you remove grout stains?
• A: Permenent grout stains require professional tile and grout restoration specialists to remove and may sometimes require regrouting, these are not services that we provide. We will only lightly clean your grout manually as part of our service. If you are in need for a specialist we can reccommend a company that specialises in tile and grout restoration.

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