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Frequently Asked Questions

• Q: Are carpets and rugs cleaned?
• A: The cleaners will vacuum all carpets and rugs. If steam or dry cleaning is needed we can arrange for these services but we do not provide them as part of our general cleaning services.

Other FAQs :

• Q: Do you clean window exteriors?
• A: Yes, but this service must be requested at the time of the booking.
• Q: Is End Of Lease Cleaning insured?
• A: Yes, we are fully insured and certified in the cleaning industry.
• Q: Do you remove grout stains?
• A: Permenent grout stains require professional tile and grout restoration specialists to remove and may sometimes require regrouting, these are not services that we provide. We will only lightly clean your grout manually as part of our service. If you are in need for a specialist we can reccommend a company that specialises in tile and grout restoration.
• Q: What if emergency cleaning is needed?
• A: Sometimes emergency situations happen and cleaning services are needed quickly. Our emergency cleaning service can be reached 24/7, so we are available when you need us. We will get cleaners to the property ASAP to take care of your emergency cleaning needs. No advance notice is needed for emergency cleaning services.
• Q: Are there any commercial businesses you will not clean?
• A: In rare circumstances we may not be able to provide services. If a commercial property has special safety considerations, such as numerous toxic chemicals or other dangerous conditions, then we may not be able to provide cleaning services. The initial appointment allows us to determine the types of services needed and whether we can provide these services safely and effectively.

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