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Frequently Asked Questions

• Q: What if emergency cleaning is needed?
• A: Sometimes emergency situations happen and cleaning services are needed quickly. Our emergency cleaning service can be reached 24/7, so we are available when you need us. We will get cleaners to the property ASAP to take care of your emergency cleaning needs. No advance notice is needed for emergency cleaning services.

Other FAQs :

• Q: How much advance notice is required?
• A: We advise that you book your office cleaning appointment as soon as possible. This allows us to schedule the number of cleaners needed and ensures that you receive professional services and fantastic results.
• Q: Are carpets and rugs cleaned?
• A: The cleaners will vacuum all carpets and rugs. If steam or dry cleaning is needed we can arrange for these services but we do not provide them as part of our general cleaning services.
• Q: Do you clean homes and apartments or only offices and commercial structures?
• A: We clean all types of properties. This includes homes, apartments, cottages, hotels, offices, retail structures, and commercial premises.
• Q: Are there any commercial businesses you will not clean?
• A: In rare circumstances we may not be able to provide services. If a commercial property has special safety considerations, such as numerous toxic chemicals or other dangerous conditions, then we may not be able to provide cleaning services. The initial appointment allows us to determine the types of services needed and whether we can provide these services safely and effectively.
• Q: Do you steam clean carpets?
• A: No, we do not professionally steam clean carpets. If this service is required you should let us know when you book the cleaning services appointment, and we can make recommendations for this service.

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