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4. Do I need to prepare for the scheduled appointment in any way?

Recent Frequently Asked Questions

Q: Do I need to prepare for the scheduled appointment in any way? - Once Off Cleaning

• A: It is a good idea to pick up items that are scattered on the floor. The End Of Lease Cleaning technicians can clean properties in any condition though. If the property is not tidied in any way the cleaning may take longer and cost more as a result.

Other FAQs :

• Q: Why will not the cleaners move my glass knickknacks and dust under these items?
• A: There are some items that the technicians will not move, and glass knickknacks are one of these. Items which are very fragile or breakable will not be moved by the technicians to prevent any damage to these items. Instead the technicians will carefully dust around the items.
• Q: Is End Of Lease Cleaning insured and registered?
• A: End Of Lease Cleaning is fully insured and registered according to Australia law.
• Q: What kind of guarantee does End Of Lease Cleaning offer?
• A: We offer a 100% Satisfaction Guarantee and a Bond Back Guarantee to all of our customers. These guarantees show that we believe in the quality of the work performed by our cleaning technicians and that we stand behind every service that we offer.
• Q: Can I get an estimate for the desired services?
• A: When you book the cleaning services you will also receive a quote for the schedule day and time for the services. A professional cleaning technician will arrive and confirm the quote for the services you desire. If the estimate is accepted then the technicians will usually start the job immediately.
• Q: What if I want the property exterior cleaned as well?
• A: If the exterior of the property needs to be cleaned then this can be requested when the package is booked. The specific tasks required can be listed or discussed when the booking is scheduled.

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