Frequently Asked Questions - Recent Questions Answered
Recent Questions Answered
We are specialised in End of lease cleaning, Move out cleaning, Move in cleaning, Builders cleaning, Office cleaning, House cleaning and Window cleaning.
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Q: Do you move furniture?
Unfortunately we do not move furniture. We can HELP you move portable items like chairs, tables, lounge suites, and beds on casters! (we are NOT responsible for any damages that may occur to your furniture or any other items while moving it as that is your own responsibility). We don't move wall units, or anything with breakable items in or on it, and we can't move electronic equipment. You must clear the floor of any small items, like pot plants, books or toys, and the carpet should be recently vacuumed.
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Q: Do you clean windows?
Yes we all windows on the first floor inside and out. If your building has two or more floors unfortunately we can only clean the windows from the inside (unless there is a balcony or patio and the windows are easy to reach)
We charge per hour with a minimum of 6 cleaning hours (travel time not included). No quote needed making things faster and easier !
We guarantee our work and will address all complaints immediately as long as the complaint is made within 48 hours of the time the job was completed. Our goal is to make you happy, and we provide quality work guaranteed.
We do offer a bond back guarantee for an additional $50 upon payment. We have a 95% success rate with people receiving their bonds back however we do not guarantee you will get your bond back after the regular cleaning service cost.
The card holder must be present but we have a portable credit card machine that you can use when the service is complete.
We guarantee our work and will address all complaints immediately as long as the complaint is made within 48 hours from the time the job was completed. Our goal is to make you happy, and we provide quality work, and we guarantee it!
No, our team provides all cleaning products and equipment.
Yes if we have an opening we can book you in same day! It is fast and easy with no estimate required !
Weather you are moving in or out, or just simply trying to get your bond back you will be saving money getting your house professionally cleaned by us! Often people try to save money cleaning themselves and it is never up to the standards required, ultimately you will end up loosing money. Hiring END OF LEASE BOND CLEANING is in your best interest and we will leave you happy and satisfied with whatever the outcome may be.
End of lease bond cleaning is Australia's top leading provider for all your cleaning needs.
We are a superior cleaning company for many reasons:
- Communication: We stay in close contact with our customers to ensure they are completely satisfied will at the services that we have provided.
- Personnel: All of our personnel is fully insured. Each and every employee is given extensive training before they begin working at any site. They are also fitted with identifiable uniforms.
- Security and Safety: Due to the nature of the business, all of our employees are security cleared and assigned photo ID cards. All employees are instructed on dealing with building emergencies.
- Supervision and Inspection: We continuously monitor the performance of our employees and provide them with feedback to help them improve their performance if necessary. We also conduct thorough inspections of the facility on a regular basis in order to maintain cleanliness at all times.
We recommend that you are home but if it is not possible for you to be home at the time we can often work with you to figure out a solution.
We are very pet friendly and deal with many types of pets on a daily basis. We will work with you to arrange the best solution for your pets. It is our top priority to keep them in their designated areas. If you have a large aggressive dog we ask that you separate the dog and the cleaning team while they are cleaning. The pet owner is entirely responsible for any medical payment or judgment incurred.
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Q: Ae you licensed?
Yes, END OF LEASE BOND CLEANING is fully licensed, bonded, insured and carry workers compensation, copies of which are available upon request.
Yes, all of our staff is background checked. They are handpicked and expertly trained in all aspects of housekeeping and customer service.
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Q: Do I need to get an estimate?
No, the service we provide is hourly with a minimum or six cleaning hours (travel time is not included)
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Q: What if the cleaning does not take 6 hours and i don't meet the minimum hourly requirement?
We have had many years of experience in business so we know that every cleaning job takes at least six hours to complete.
Depending on the job and what is required, it could be one technician, two technicians or more.
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Q: Do I have to sign a contract?
Yes we do have a contract for you to sign upon our arrival with the terms and conditions of our services.
We require at least 48 hours notice for cancellation. It is important you let us know ahead of time that you are cancelling so we have time to re-direct out cleaning team.
We always try to have the same 2-person team clean your home every time. It is important for us to have the team get to know your home and your specific cleaning plan.
Yes. We implement and enforce a Safety Program that teaches our employees to work safely and minimise injuries and accidents and avoid damage to clients property.
Yes all of our staff wear matching professional uniforms.
Yes. We comply with all local, provincial and federal laws, rules and regulations relating to licensing, marketing ethics, employment practices and workers rights. This does add cost to our prices and not all companies follow all the rules. Usually when a company offers you very low prices, it is the workers who are paying the price!
Yes. Before we leave your home, our Team Leader goes through every room in your house and ensures that everything has been done properly according to your cleaning plan.
We have an online feedback form. We always love to get feedback to become a stronger cleaning team.
Since we are a legitimate cleaning service, all of our employees are covered under our Worker's Compensation insurance. Almost all homeowner's insurance policies do not cover service workers that injure themselves in your home. However, if you speak with your insurance agent you can add on an additional rider to cover such accidents. Although, using our company enables you not to have to incur that expense of the additional rider.
Accidents do occur at times. It is important to not panic and please do not become verbally abusive to the team. Just give us a call at the office and we will be glad to resolve the matter to your satisfaction.
We advise that you do your best to keep the time your scheduled your cleaning appointment because our cleaning team sometime has to travel far to get to you so if you cancel last minute there is a chance they are already on their way. We want to cater to you and make sure you are satisfied so please let us know at the earliest convenience and we will do our best to reschedule the work to a later date that works better for you.
You can book you appointment online 24 hours a day, 7 days a week. After filling out out online form we will get back to you shortly to confirm your requested time.
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Testimonials
I always recommend End of Lease Cleaning Pty Ltd to my clients when their lease is up and they want the deposit refunded. End of Lease Cleaning Pty Ltd have a 100% success rate with customers receiving their bond back
John Spencer, LJ Hooker Real Estate
