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Frequently Asked Questions

• Q: Do I have to sign a contract?
• A: Yes we do have a contract for you to sign upon our arrival with the terms and conditions of our services.

Other FAQs :

• Q: How should the cleaning team be paid?
• A: We accept cash and credit card.
• Q: What should I do if something is broken while your team is cleaning?
• A: Accidents do occur at times. It is important to not panic and please do not become verbally abusive to the team. Just give us a call at the office and we will be glad to resolve the matter to your satisfaction.
• Q: Do you background check your employees?
• A: Yes, all of our staff is background checked. They are handpicked and expertly trained in all aspects of housekeeping and customer service.
• Q: Do you safely train your END OF LEASE BOND CLEANING staff?
• A: Yes. We implement and enforce a Safety Program that teaches our employees to work safely and minimise injuries and accidents and avoid damage to clients property.
• Q: Do you use a quality control check list at END OF LEASE BOND CLEANING?
• A: Yes. Before we leave your home, our Team Leader goes through every room in your house and ensures that everything has been done properly according to your cleaning plan.

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