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Recent Frequently Asked Questions

Q: Do you move furniture? - Recent Questions Answered

• A: Unfortunately we do not move furniture. We can HELP you move portable items like chairs, tables, lounge suites, and beds on casters! (we are NOT responsible for any damages that may occur to your furniture or any other items while moving it as that is your own responsibility). We don't move wall units, or anything with breakable items in or on it, and we can't move electronic equipment. You must clear the floor of any small items, like pot plants, books or toys, and the carpet should be recently vacuumed.

Other FAQs :

• Q: What if I need to change my service time or day?
• A: We require at least 48 hours notice for cancellation. It is important you let us know ahead of time that you are cancelling so we have time to re-direct out cleaning team.
• Q: How do I book my appointment with you?
• A: You can book you appointment online 24 hours a day, 7 days a week. After filling out out online form we will get back to you shortly to confirm your requested time.
• Q: Can I pay over the phone with my credit card?
• A: The card holder must be present but we have a portable credit card machine that you can use when the service is complete.
• Q: Do you clean windows?
• A: Yes we all windows on the first floor inside and out. If your building has two or more floors unfortunately we can only clean the windows from the inside (unless there is a balcony or patio and the windows are easy to reach)
• Q: Do you safely train your END OF LEASE BOND CLEANING staff?
• A: Yes. We implement and enforce a Safety Program that teaches our employees to work safely and minimise injuries and accidents and avoid damage to clients property.

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