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Frequently Asked Questions

  • Q: Do you offer a refund if I am not satisfied?
  • A: We guarantee our work and will address all complaints immediately as long as the complaint is made within 48 hours of the time the job was completed. Our goal is to make you happy, and we provide quality work guaranteed.
end of lease general

Other FAQs :

  • Q: Does END OF LEASE BOND CLEANING comply with all laws?
  • A: Yes. We comply with all local, provincial and federal laws, rules and regulations relating to licensing, marketing ethics, employment practices and workers rights. This does add cost to our prices and not all companies follow all the rules. Usually when a company offers you very low prices, it is the workers who are paying the price!
    • Q: Do you background check your employees?
    • A: Yes, all of our staff is background checked. They are handpicked and expertly trained in all aspects of housekeeping and customer service.
      • Q: Do you safely train your END OF LEASE BOND CLEANING staff?
      • A: Yes. We implement and enforce a Safety Program that teaches our employees to work safely and minimise injuries and accidents and avoid damage to clients property.
        • Q: Do I have to be home while having my house cleaned?
        • A: We recommend that you are home but if it is not possible for you to be home at the time we can often work with you to figure out a solution.
          • Q: What do I do with my indoor pets?
          • A: We are very pet friendly and deal with many types of pets on a daily basis. We will work with you to arrange the best solution for your pets. It is our top priority to keep them in their designated areas. If you have a large aggressive dog we ask that you separate the dog and the cleaning team while they are cleaning. The pet owner is entirely responsible for any medical payment or judgment incurred.

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