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Frequently Asked Questions

• Q: How should the cleaning team be paid?
• A: We accept cash and credit card.

Other FAQs :

• Q: What if I need to change my service time or day?
• A: We require at least 48 hours notice for cancellation. It is important you let us know ahead of time that you are cancelling so we have time to re-direct out cleaning team.
• Q: Ae you licensed?
• A: Yes, END OF LEASE BOND CLEANING is fully licensed, bonded, insured and carry workers compensation, copies of which are available upon request.
• Q: Can I chance the time of day I made my appointment if something comes up?
• A: We advise that you do your best to keep the time your scheduled your cleaning appointment because our cleaning team sometime has to travel far to get to you so if you cancel last minute there is a chance they are already on their way. We want to cater to you and make sure you are satisfied so please let us know at the earliest convenience and we will do our best to reschedule the work to a later date that works better for you.
• Q: Do I have to be home while having my house cleaned?
• A: We recommend that you are home but if it is not possible for you to be home at the time we can often work with you to figure out a solution.
• Q: What makes END OF LEASE BOND CLEANING a superior cleaning company?
• A: We are a superior cleaning company for many reasons:
  
  • Communication: We stay in close contact with our customers to ensure they are completely satisfied will at the services that we have provided.
  • Personnel: All of our personnel is fully insured. Each and every employee is given extensive training before they begin working at any site. They are also fitted with identifiable uniforms.
  • Security and Safety: Due to the nature of the business, all of our employees are security cleared and assigned photo ID cards. All employees are instructed on dealing with building emergencies.
  • Supervision and Inspection: We continuously monitor the performance of our employees and provide them with feedback to help them improve their performance if necessary. We also conduct thorough inspections of the facility on a regular basis in order to maintain cleanliness at all times.

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