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Frequently Asked Questions

• Q: What happens if myself or my real estate agent isn't satisfied about the work done?
• A: We guarantee our work and will address all complaints immediately as long as the complaint is made within 48 hours from the time the job was completed. Our goal is to make you happy, and we provide quality work, and we guarantee it!

Other FAQs :

• Q: Does END OF LEASE BOND CLEANING comply with all laws?
• A: Yes. We comply with all local, provincial and federal laws, rules and regulations relating to licensing, marketing ethics, employment practices and workers rights. This does add cost to our prices and not all companies follow all the rules. Usually when a company offers you very low prices, it is the workers who are paying the price!
• Q: How many people will be cleaning my house or business?
• A: Depending on the job and what is required, it could be one technician, two technicians or more.
• Q: What if I need to change my service time or day?
• A: We require at least 48 hours notice for cancellation. It is important you let us know ahead of time that you are cancelling so we have time to re-direct out cleaning team.
• Q: Do you safely train your END OF LEASE BOND CLEANING staff?
• A: Yes. We implement and enforce a Safety Program that teaches our employees to work safely and minimise injuries and accidents and avoid damage to clients property.
• Q: Do you move furniture?
• A: Unfortunately we do not move furniture. We can HELP you move portable items like chairs, tables, lounge suites, and beds on casters! (we are NOT responsible for any damages that may occur to your furniture or any other items while moving it as that is your own responsibility). We don't move wall units, or anything with breakable items in or on it, and we can't move electronic equipment. You must clear the floor of any small items, like pot plants, books or toys, and the carpet should be recently vacuumed.

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