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4. What happens if myself or my real estate agent isn't satisfied about the work done?

Recent Frequently Asked Questions

Q: What happens if myself or my real estate agent isn't satisfied about the work done? - Recent Questions Answered

• A: We guarantee our work and will address all complaints immediately as long as the complaint is made within 48 hours from the time the job was completed. Our goal is to make you happy, and we provide quality work, and we guarantee it!

Other FAQs :

• Q: Do you move furniture?
• A: Unfortunately we do not move furniture. We can HELP you move portable items like chairs, tables, lounge suites, and beds on casters! (we are NOT responsible for any damages that may occur to your furniture or any other items while moving it as that is your own responsibility). We don't move wall units, or anything with breakable items in or on it, and we can't move electronic equipment. You must clear the floor of any small items, like pot plants, books or toys, and the carpet should be recently vacuumed.
• Q: Ae you licensed?
• A: Yes, END OF LEASE BOND CLEANING is fully licensed, bonded, insured and carry workers compensation, copies of which are available upon request.
• Q: What cleaning services do you provide?
• A: We are specialised in End of lease cleaning, Move out cleaning, Move in cleaning, Builders cleaning, Office cleaning, House cleaning and Window cleaning.
• Q: Do I have to sign a contract?
• A: Yes we do have a contract for you to sign upon our arrival with the terms and conditions of our services.
• Q: Do you background check your employees?
• A: Yes, all of our staff is background checked. They are handpicked and expertly trained in all aspects of housekeeping and customer service.

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