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Recent Frequently Asked Questions

    Q: What makes END OF LEASE BOND CLEANING a superior cleaning company? - Recent Questions Answered

  • A: We are a superior cleaning company for many reasons:
    • Communication: We stay in close contact with our customers to ensure they are completely satisfied will at the services that we have provided.
    • Personnel: All of our personnel is fully insured. Each and every employee is given extensive training before they begin working at any site. They are also fitted with identifiable uniforms.
    • Security and Safety: Due to the nature of the business, all of our employees are security cleared and assigned photo ID cards. All employees are instructed on dealing with building emergencies.
    • Supervision and Inspection: We continuously monitor the performance of our employees and provide them with feedback to help them improve their performance if necessary. We also conduct thorough inspections of the facility on a regular basis in order to maintain cleanliness at all times.
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Other FAQs :

  • Q: How can I give feedback for END OF LEASE BOND CLEANING?
  • A: We have an online feedback form. We always love to get feedback to become a stronger cleaning team.
    • Q: What should I do if something is broken while your team is cleaning?
    • A: Accidents do occur at times. It is important to not panic and please do not become verbally abusive to the team. Just give us a call at the office and we will be glad to resolve the matter to your satisfaction.
      • Q: Do you offer a refund if I am not satisfied?
      • A: We guarantee our work and will address all complaints immediately as long as the complaint is made within 48 hours of the time the job was completed. Our goal is to make you happy, and we provide quality work guaranteed.
        • Q: Does your END OF LEASE BOND CLEANING staff wear uniforms?
        • A: Yes all of our staff wear matching professional uniforms.
          • Q: Do you move furniture?
          • A: Unfortunately we do not move furniture. We can HELP you move portable items like chairs, tables, lounge suites, and beds on casters! (we are NOT responsible for any damages that may occur to your furniture or any other items while moving it as that is your own responsibility). We don't move wall units, or anything with breakable items in or on it, and we can't move electronic equipment. You must clear the floor of any small items, like pot plants, books or toys, and the carpet should be recently vacuumed.

          For More Questions

          FAQs » Recent Questions Answered


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