Recent Frequently Asked Questions
- A: Yes. We understand that emergencies happen at inconvenient times, like the middle of the night or on weekends. Our emergency cleaning services are available around the clock every day of the year.
Q: Are Emergency cleaning services available? - Spring Cleaning
Other FAQs :
- Q: Are all exterior windows cleaned?
- A: No. Window exteriors can be cleaned as an additional service but you must request this service when you book the appointment.
- Q: What if I am not satisfied with the services provided?
- A: End Of Lease Cleaning offers a satisfaction guarantee. If any item is not cleaned to the customer standards then we will clean it again at no charge. For the guarantee to be valid a list of the items that need to be cleaned again must be sent to us via email within 36 hours of the services being provided. 1 Day notice is required so the appointment for cleaning the items again can be scheduled.
- Q: Does End Of Lease Cleaning supply all of the supplies and equipment needed?
- A: Yes. You will not have to provide anything, the cleaners will bring all of the equipment and supplies needed for the services and packages requested.
- Q: Will the carpets be steam cleaned?
- A: No. The technicians will vacuum and edge carpets but we do not steam clean carpets.
- Q: Can I arrange for periodic cleaning services?
- A: Yes. You book the services that you need when you need them. This means that you decide how often services are received and what services are booked.
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