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Frequently Asked Questions

• Q: Are Emergency cleaning services available?
• A: Yes. We understand that emergencies happen at inconvenient times, like the middle of the night or on weekends. Our emergency cleaning services are available around the clock every day of the year.

Other FAQs :

• Q: What if I am not satisfied with the services provided?
• A: End Of Lease Cleaning offers a satisfaction guarantee. If any item is not cleaned to the customer standards then we will clean it again at no charge. For the guarantee to be valid a list of the items that need to be cleaned again must be sent to us via email within 36 hours of the services being provided. 1 Day notice is required so the appointment for cleaning the items again can be scheduled.
• Q: Are all exterior windows cleaned?
• A: No. Window exteriors can be cleaned as an additional service but you must request this service when you book the appointment.
• Q: How often is Spring Cleaning needed?
• A: End Of Lease Cleaning can provide Spring Cleaning services as often as you feel these are needed. Most properties should be done 1 or 2 times a year at a minimum.
• Q: Do the Spring Cleaning services include the home exterior?
• A: The standard list of services in the Spring Cleaning package only covers the home interior. The exterior of the home can be cleaned if this service is requested as an additional service.
• Q: Can garages be cleaned?
• A: Yes, if this service is requested.

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FAQs » Spring Cleaning