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4. Are Emergency cleaning services available?

Recent Frequently Asked Questions

Q: Are Emergency cleaning services available? - Spring Cleaning

• A: Yes. We understand that emergencies happen at inconvenient times, like the middle of the night or on weekends. Our emergency cleaning services are available around the clock every day of the year.

Other FAQs :

• Q: Are all exterior windows cleaned?
• A: No. Window exteriors can be cleaned as an additional service but you must request this service when you book the appointment.
• Q: What if I am not satisfied with the services provided?
• A: End Of Lease Cleaning offers a satisfaction guarantee. If any item is not cleaned to the customer standards then we will clean it again at no charge. For the guarantee to be valid a list of the items that need to be cleaned again must be sent to us via email within 36 hours of the services being provided. 1 Day notice is required so the appointment for cleaning the items again can be scheduled.
• Q: Does End Of Lease Cleaning supply all of the supplies and equipment needed?
• A: Yes. You will not have to provide anything, the cleaners will bring all of the equipment and supplies needed for the services and packages requested.
• Q: Will the carpets be steam cleaned?
• A: No. The technicians will vacuum and edge carpets but we do not steam clean carpets.
• Q: Can I arrange for periodic cleaning services?
• A: Yes. You book the services that you need when you need them. This means that you decide how often services are received and what services are booked.

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FAQs » Spring Cleaning