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Frequently Asked Questions - Vacate Cleaning

Vacate Cleaning


Vacate cleaning services may be needed any time a property is vacated. Even daily living activities and normal wear and tear can significantly change how the property looks and feels. Vacate cleaning will spruce up the location so that it is ready to be occupied again.

The number of cleaning technicians scheduled for a specific property will depend on many things, and these include the size and current condition of the property as well as other factors. The right number of cleaners will help get the job done fast, but without sacrificing top quality professional results and a property that is sparkling clean.

Yes. When you book the cleaning appointment online we will send experienced professional cleaners to the property. These technicians will discuss your cleaning needs and preferences and then evaluate the property fully. Once this is finished you will receive an estimate for the requested services. If you accept this estimate our technicians will usually start the job immediately.

We offer online booking services for the convenience of our clients. A few simple mouse clicks and you are ready to relax while End Of Lease Cleaning takes care of all the cleaning for you. You can also call us on 0478 085 801.

Yes, End Of Lease Cleaning is fully insured.

No. Our cleaning technicians will not move any heavy or fragile items, and this includes furniture, electronic equipment, or knickknacks. The technicians may assist if asked with moving light items and small objects, but they can not take any responsibility for these actions and can not be held responsible if damage or breakage occurs.

No. An empty property is usually less expensive and takes less time to clean though, because the cleaners do not have to move around the furniture and items in the property.

The final cost for cleaning services from End Of Lease Cleaning can vary, and will be determined by the size of the property, if the property is furnished or empty, and the current condition that the property is in. Additional services requested will also usually increase the cost of a project.

Yes. End Of Lease Cleaning offers a Bond Back Guarantee And A 100% Satisfaction Guarantee. If the client, agent, or property owner is not completely happy with the results of the services we provided then a list of the items which are considered unacceptable should be sent within 36 hours of the appointment. We will clean the listed items again at no additional charge to ensure that the client is satisfied.

Then an email listing any items that should be cleaned a second time should be sent within 36 hours to End Of Lease Cleaning. We will quickly resolve the situation and take care of the complaint in a prompt and courteous manner. We do require 1 day advance notice so that cleaners can be scheduled to visit the property again and re-clean the listed items.

No. We do not steam clean or dry clean carpets. Carpets and rugs will be edged and vacuumed only. If this service is needed we may be able to recommend a company but these services are not provided by End Of Lease Cleaning.

The cleaning technicians from End Of Lease Cleaning will bring all of the supplies and equipment needed to do the job in a professional manner. You will never have to supply cleaning equipment or supplies.

We advise clients to book the needed services as soon as possible. We try to be flexible and meet client needs, but if you wait for the last second to book the services you need we may not have any openings available. Our cleaning services are in high demand and the schedule fills up quickly.

End Of Lease Cleaning offers around the clock emergency cleaning services to our clients. Emergencies do not give advance notice, and we are available when you need us most.

We offer a very flexible schedule, and our services can be scheduled for weekends and other off business times to meet the scheduling needs of our clients.

If you request the Bond Back cleaning services and guarantee then we will work with the agent or property owner to make sure that the property is as clean as possible. We can not be responsible for any portion of the bond that is withheld for damages. If the owner or agent is not happy with the professional cleaning services that we provided they only need to send a list of the areas and items that are not up to the standards expected. Our cleaners will return to the property and clean the items on the list again.

We offer all of our clients professional cleaning services, an enjoyable experience, and top quality customer service and results. Our prices are very competitive, and our experienced and fully trained professional cleaning technicians are knowledgeable and courteous.

Our cleaners will make every effort to spot wipe walls and surfaces to remove stains and marks. While we use strong cleaning products that are highly effective yet safe and environmentally friendly it is not always possible to eliminate all marks and stains on walls, doors, counters, floors, and other areas.

The client is responsible for providing a waste receptacle for rubbish removal. End Of Lease Cleaning does not provide a dumpster or garbage can, and rubbish is not removed from the property location.

All rubbish and debris removed from the property will be placed in the container designated by the client. We do not haul away garbage, only remove it from the interior of the property and place it in the container designated for this purpose.
EOL Van

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