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Frequently Asked Questions

• Q: How can I book cleaning services with End Of Lease Cleaning?
• A: We offer online booking services for the convenience of our clients. A few simple mouse clicks and you are ready to relax while End Of Lease Cleaning takes care of all the cleaning for you. You can also call us on 0478 085 801.

Other FAQs :

• Q: Why should I Choose End Of Lease Cleaning for Vacate Cleaning services?
• A: We offer all of our clients professional cleaning services, an enjoyable experience, and top quality customer service and results. Our prices are very competitive, and our experienced and fully trained professional cleaning technicians are knowledgeable and courteous.
• Q: What if my bond is not returned after the professional cleaning services are performed?
• A: If you request the Bond Back cleaning services and guarantee then we will work with the agent or property owner to make sure that the property is as clean as possible. We can not be responsible for any portion of the bond that is withheld for damages. If the owner or agent is not happy with the professional cleaning services that we provided they only need to send a list of the areas and items that are not up to the standards expected. Our cleaners will return to the property and clean the items on the list again.
• Q: Can you steam clean or dry clean my carpets?
• A: No. We do not steam clean or dry clean carpets. Carpets and rugs will be edged and vacuumed only. If this service is needed we may be able to recommend a company but these services are not provided by End Of Lease Cleaning.
• Q: Will the cleaners help me move my furniture?
• A: No. Our cleaning technicians will not move any heavy or fragile items, and this includes furniture, electronic equipment, or knickknacks. The technicians may assist if asked with moving light items and small objects, but they can not take any responsibility for these actions and can not be held responsible if damage or breakage occurs.
• Q: Do you offer any guarantees?
• A: Yes. End Of Lease Cleaning offers a Bond Back Guarantee And A 100% Satisfaction Guarantee. If the client, agent, or property owner is not completely happy with the results of the services we provided then a list of the items which are considered unacceptable should be sent within 36 hours of the appointment. We will clean the listed items again at no additional charge to ensure that the client is satisfied.

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FAQs » Vacate Cleaning