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Recent Frequently Asked Questions

Q: How can I book cleaning services with End Of Lease Cleaning? - Vacate Cleaning

• A: We offer online booking services for the convenience of our clients. A few simple mouse clicks and you are ready to relax while End Of Lease Cleaning takes care of all the cleaning for you. You can also call us on 0478 085 801.

Other FAQs :

• Q: Will I get an estimate for the services requested?
• A: Yes. When you book the cleaning appointment online we will send experienced professional cleaners to the property. These technicians will discuss your cleaning needs and preferences and then evaluate the property fully. Once this is finished you will receive an estimate for the requested services. If you accept this estimate our technicians will usually start the job immediately.
• Q: Where do the cleaning technicians take the household rubbish?
• A: All rubbish and debris removed from the property will be placed in the container designated by the client. We do not haul away garbage, only remove it from the interior of the property and place it in the container designated for this purpose.
• Q: Do you offer any guarantees?
• A: Yes. End Of Lease Cleaning offers a Bond Back Guarantee And A 100% Satisfaction Guarantee. If the client, agent, or property owner is not completely happy with the results of the services we provided then a list of the items which are considered unacceptable should be sent within 36 hours of the appointment. We will clean the listed items again at no additional charge to ensure that the client is satisfied.
• Q: Will the cleaners help me move my furniture?
• A: No. Our cleaning technicians will not move any heavy or fragile items, and this includes furniture, electronic equipment, or knickknacks. The technicians may assist if asked with moving light items and small objects, but they can not take any responsibility for these actions and can not be held responsible if damage or breakage occurs.
• Q: What if I need cleaning immediately due to an emergency?
• A: End Of Lease Cleaning offers around the clock emergency cleaning services to our clients. Emergencies do not give advance notice, and we are available when you need us most.

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FAQs » Vacate Cleaning