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Frequently Asked Questions

• Q: How many cleaners will End Of Lease Cleaning send?
• A: The number of cleaning technicians scheduled for a specific property will depend on many things, and these include the size and current condition of the property as well as other factors. The right number of cleaners will help get the job done fast, but without sacrificing top quality professional results and a property that is sparkling clean.

Other FAQs :

• Q: What if I have a complaint about the services I received?
• A: Then an email listing any items that should be cleaned a second time should be sent within 36 hours to End Of Lease Cleaning. We will quickly resolve the situation and take care of the complaint in a prompt and courteous manner. We do require 1 day advance notice so that cleaners can be scheduled to visit the property again and re-clean the listed items.
• Q: What if my bond is not returned after the professional cleaning services are performed?
• A: If you request the Bond Back cleaning services and guarantee then we will work with the agent or property owner to make sure that the property is as clean as possible. We can not be responsible for any portion of the bond that is withheld for damages. If the owner or agent is not happy with the professional cleaning services that we provided they only need to send a list of the areas and items that are not up to the standards expected. Our cleaners will return to the property and clean the items on the list again.
• Q: Can you steam clean or dry clean my carpets?
• A: No. We do not steam clean or dry clean carpets. Carpets and rugs will be edged and vacuumed only. If this service is needed we may be able to recommend a company but these services are not provided by End Of Lease Cleaning.
• Q: When are Vacate Cleaning services needed?
• A: Vacate cleaning services may be needed any time a property is vacated. Even daily living activities and normal wear and tear can significantly change how the property looks and feels. Vacate cleaning will spruce up the location so that it is ready to be occupied again.
• Q: How much will I have to pay for End Of Lease Cleaning services?
• A: The final cost for cleaning services from End Of Lease Cleaning can vary, and will be determined by the size of the property, if the property is furnished or empty, and the current condition that the property is in. Additional services requested will also usually increase the cost of a project.

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