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Recent Frequently Asked Questions

    Q: What if I have a complaint about the services I received? - Vacate Cleaning

  • A: Then an email listing any items that should be cleaned a second time should be sent within 36 hours to End Of Lease Cleaning. We will quickly resolve the situation and take care of the complaint in a prompt and courteous manner. We do require 1 day advance notice so that cleaners can be scheduled to visit the property again and re-clean the listed items.
Vacate Cleaning

Other FAQs :

  • Q: Who provides the equipment and supplies needed for the job?
  • A: The cleaning technicians from End Of Lease Cleaning will bring all of the supplies and equipment needed to do the job in a professional manner. You will never have to supply cleaning equipment or supplies.
    • Q: Does rubbish removal include a dumpster?
    • A: The client is responsible for providing a waste receptacle for rubbish removal. End Of Lease Cleaning does not provide a dumpster or garbage can, and rubbish is not removed from the property location.
      • Q: What if I need cleaning immediately due to an emergency?
      • A: End Of Lease Cleaning offers around the clock emergency cleaning services to our clients. Emergencies do not give advance notice, and we are available when you need us most.
        • Q: Will the cleaners help me move my furniture?
        • A: No. Our cleaning technicians will not move any heavy or fragile items, and this includes furniture, electronic equipment, or knickknacks. The technicians may assist if asked with moving light items and small objects, but they can not take any responsibility for these actions and can not be held responsible if damage or breakage occurs.
        • For More Questions

          FAQs » Vacate Cleaning


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