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Recent Frequently Asked Questions

    Q: What if I have a complaint about the services I received? - Vacate Cleaning

  • A: Then an email listing any items that should be cleaned a second time should be sent within 36 hours to End Of Lease Cleaning. We will quickly resolve the situation and take care of the complaint in a prompt and courteous manner. We do require 1 day advance notice so that cleaners can be scheduled to visit the property again and re-clean the listed items.
Vacate Cleaning

Other FAQs :

  • Q: Will I get an estimate for the services requested?
  • A: Yes. When you book the cleaning appointment online we will send experienced professional cleaners to the property. These technicians will discuss your cleaning needs and preferences and then evaluate the property fully. Once this is finished you will receive an estimate for the requested services. If you accept this estimate our technicians will usually start the job immediately.
    • Q: Does the property have to be empty for Vacate Cleaning services?
    • A: No. An empty property is usually less expensive and takes less time to clean though, because the cleaners do not have to move around the furniture and items in the property.
      • Q: What if I need cleaning immediately due to an emergency?
      • A: End Of Lease Cleaning offers around the clock emergency cleaning services to our clients. Emergencies do not give advance notice, and we are available when you need us most.
        • Q: Do you offer any guarantees?
        • A: Yes. End Of Lease Cleaning offers a Bond Back Guarantee And A 100% Satisfaction Guarantee. If the client, agent, or property owner is not completely happy with the results of the services we provided then a list of the items which are considered unacceptable should be sent within 36 hours of the appointment. We will clean the listed items again at no additional charge to ensure that the client is satisfied.
        • For More Questions

          FAQs » Vacate Cleaning


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