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4. When are Vacate Cleaning services needed?

Recent Frequently Asked Questions

Q: When are Vacate Cleaning services needed? - Vacate Cleaning

• A: Vacate cleaning services may be needed any time a property is vacated. Even daily living activities and normal wear and tear can significantly change how the property looks and feels. Vacate cleaning will spruce up the location so that it is ready to be occupied again.

Other FAQs :

• Q: Where do the cleaning technicians take the household rubbish?
• A: All rubbish and debris removed from the property will be placed in the container designated by the client. We do not haul away garbage, only remove it from the interior of the property and place it in the container designated for this purpose.
• Q: Can you steam clean or dry clean my carpets?
• A: No. We do not steam clean or dry clean carpets. Carpets and rugs will be edged and vacuumed only. If this service is needed we may be able to recommend a company but these services are not provided by End Of Lease Cleaning.
• Q: Is the company insured?
• A: Yes, End Of Lease Cleaning is fully insured.
• Q: What if I have a complaint about the services I received?
• A: Then an email listing any items that should be cleaned a second time should be sent within 36 hours to End Of Lease Cleaning. We will quickly resolve the situation and take care of the complaint in a prompt and courteous manner. We do require 1 day advance notice so that cleaners can be scheduled to visit the property again and re-clean the listed items.
• Q: Will all marks and stains be removed?
• A: Our cleaners will make every effort to spot wipe walls and surfaces to remove stains and marks. While we use strong cleaning products that are highly effective yet safe and environmentally friendly it is not always possible to eliminate all marks and stains on walls, doors, counters, floors, and other areas.

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