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Frequently Asked Questions

  • Q: Will I get an estimate for the services requested?
  • A: Yes. When you book the cleaning appointment online we will send experienced professional cleaners to the property. These technicians will discuss your cleaning needs and preferences and then evaluate the property fully. Once this is finished you will receive an estimate for the requested services. If you accept this estimate our technicians will usually start the job immediately.
Vacate Cleaning

Other FAQs :

  • Q: Where do the cleaning technicians take the household rubbish?
  • A: All rubbish and debris removed from the property will be placed in the container designated by the client. We do not haul away garbage, only remove it from the interior of the property and place it in the container designated for this purpose.
    • Q: Will all marks and stains be removed?
    • A: Our cleaners will make every effort to spot wipe walls and surfaces to remove stains and marks. While we use strong cleaning products that are highly effective yet safe and environmentally friendly it is not always possible to eliminate all marks and stains on walls, doors, counters, floors, and other areas.
      • Q: Do you offer any guarantees?
      • A: Yes. End Of Lease Cleaning offers a Bond Back Guarantee And A 100% Satisfaction Guarantee. If the client, agent, or property owner is not completely happy with the results of the services we provided then a list of the items which are considered unacceptable should be sent within 36 hours of the appointment. We will clean the listed items again at no additional charge to ensure that the client is satisfied.
        • Q: How many cleaners will End Of Lease Cleaning send?
        • A: The number of cleaning technicians scheduled for a specific property will depend on many things, and these include the size and current condition of the property as well as other factors. The right number of cleaners will help get the job done fast, but without sacrificing top quality professional results and a property that is sparkling clean.
        • For More Questions

          FAQs » Vacate Cleaning


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